Customer Service Representative

21 hours ago


Azusa, California, United States Banks Power Full time
Job Overview

Banks Power, a leading manufacturer of high-performance engines, is seeking a skilled Customer Service Representative to join our team. As a key member of our customer support team, you will play a vital role in delivering exceptional service to our customers.

Key Responsibilities
  • Provide timely and professional responses to customer inquiries via phone, email, or text, ensuring that all issues are resolved efficiently.
  • Investigate and resolve customer complaints in a fair and timely manner, ensuring that customers are satisfied with the outcome.
  • Collaborate with internal teams to resolve complex customer issues, ensuring that customers receive the best possible support.
  • Develop and maintain a thorough understanding of our products and services, enabling you to provide accurate and helpful information to customers.
  • Stay up-to-date with industry trends and developments, ensuring that our customers receive the latest information and support.
Requirements
  • Minimum two years' experience in a high-volume customer service environment.
  • Excellent communication and problem-solving skills, with the ability to build rapport with customers and resolve issues efficiently.
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines.
  • Strong technical knowledge of gasoline and diesel engines, with a passion for delivering exceptional customer service.
What We Offer
  • Competitive hourly pay rate of $20-$22 USD.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A 401(k) plan with company matching.
  • A supportive and collaborative work environment, with opportunities for professional growth and development.

Banks Power is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.



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