Customer Service Representative

5 days ago


Lynnwood, Washington, United States Reliable Credit Association Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Reliable Credit Association. As a key member of our operations team, you will be responsible for providing exceptional customer service, handling customer inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities
  • Provide customer service via phone, email, and in-person, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Collect and process payments, as well as handle loan and contract collections.
  • Process loan and contract applications, including verifying employment and housing information.
  • Market loans and ancillary products to customers, promoting our services and products.
  • Collaborate with colleagues to achieve team goals and objectives.
Requirements
  • High school diploma or equivalent required; industry experience preferred.
  • Strong communication and interpersonal skills, with the ability to work with diverse populations.
  • Fluency in English and Spanish required.
  • Basic computer skills, including proficiency in Microsoft Office programs.
  • Ability to work in a fast-paced environment, with a strong sense of urgency and adaptability.
What We Offer

As a Customer Service Representative at Reliable Credit Association, you will have the opportunity to work in a dynamic and supportive team environment, with opportunities for growth and development. We offer competitive compensation and benefits, as well as a comprehensive training program to ensure your success in this role.



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