Customer Service Representative
4 weeks ago
Sound Credit Union is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our Contact Center, you will be responsible for providing exceptional service to our members via phone, ensuring their financial needs are met with professionalism and courtesy.
Key Responsibilities:
- Process and resolve member inquiries and issues in a timely and efficient manner.
- Provide accurate and up-to-date information on products and services.
- Collaborate with internal teams to resolve complex issues and meet member needs.
- Meet or exceed performance metrics and quality standards.
Requirements:
- 1+ year of experience in a customer-facing role, preferably in a financial services environment.
- High school diploma or equivalent required.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
What We Offer:
- A competitive salary range of $21.50 - $26.50 per hour.
- A comprehensive benefits package, including medical, dental, and vision coverage.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
About Sound Credit Union:
Sound Credit Union is a leading financial institution in the Pacific Northwest, dedicated to providing exceptional service and support to our members. We are committed to fostering a culture of diversity, equity, and inclusion, and we welcome applications from candidates who share our values.
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