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Customer Service Representative

1 month ago

Lynnwood, Washington, United States Arrow International Full time
Job Title: Customer Service Representative

Arrow International is a leading manufacturer and supplier of charitable gaming products and solutions. We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.

Job Summary:

The Customer Service Representative will be responsible for contacting current and potential customers to sell pull tabs and provide exceptional customer service. This role requires a strong ability to build and maintain customer relationships, identify opportunities to increase sales, and meet monthly targets and goals.

Key Responsibilities:
  • Answer phones and assist customers with orders, queries, and problem-solving
  • Accurately enter all orders and relevant data into internal programs
  • Build and support customer relationships to increase sales and meet monthly targets and goals
  • Follow-up with customers via phone, email, and fax
  • Develop new customer prospects
  • Maintain close contact with outside sales representatives regarding customer accounts
  • Acquire knowledge of entire product line process and identify opportunities to sell older inventory
  • Ensure all marketing mailers are distributed to customers as scheduled
  • Run inventory reports and communicate to customers on a weekly basis
Requirements:
  • Two to three years of related experience and/or training, or equivalent combination of education and experience
  • Associate degree preferred
  • Phone sales experience preferred
  • Excellent verbal, written, and interpersonal skills
  • Proficient computer skills
  • Customer/Client focus
  • Organizational and problem-solving skills
  • Results-driven
What We Offer:

Arrow International offers a competitive salary range of $23 to $29 per hour, a dynamic and supportive work environment, and opportunities for growth and development.