Service Accounts Administrative Coordinator
2 weeks ago
Vector Security, Inc. is a prominent provider of security integration services, dedicated to delivering cutting-edge security and smart automation solutions tailored for residential and commercial clients. The organization is seeking a Service Accounts Administrative Coordinator to enhance their operational team.
Key Responsibilities:- Customer Software Management:
- Deliver updates regarding service work orders, including estimated times of arrival and site conditions.
- Oversee and document work orders within external software platforms, ensuring accurate progress notes.
- Collaborate with various internal departments to ensure efficient progression of service tickets.
- Estimate Processing:
- Support the processing of service estimates and maintain communication with clients regarding outstanding requests.
- Generate estimates and proposals as required.
- Data Reporting:
- Compile and present reports on external software usage and customer engagement to management.
- Provide regular updates on open service work orders for customer review.
- Educational Background: High School diploma or equivalent.
- Experience: 1-2 years in a customer service or call center environment.
- Detail Orientation: Ability to research and analyze customer history, requirements, and billing information.
- Analytical Abilities: Capable of providing solutions for the progression of service tickets.
- Communication Skills: Effectively relay updates to customers and internal teams.
- Independent Work Capability: Make informed decisions regarding estimated service completion times.
- Flexibility: Adapt to new customer requirements and changes in contracts.
- Comprehensive medical, dental, and vision insurance
- Company-sponsored life and accidental death & dismemberment insurance
- Short- and long-term disability coverage at no cost
- Optional benefit products
- 401(k) retirement savings plan
- Flexible Spending Account options
- Paid time off policies
- Tuition reimbursement programs
- Employee Assistance Program (EAP)
If you possess a keen eye for detail, strong analytical skills, and thrive in a collaborative environment, Vector Security, Inc. may be the ideal workplace for you. Join a company that prioritizes integrity, teamwork, and making a positive impact daily.
Vector Security, Inc. is an Equal Opportunity Employer, committed to providing equal employment opportunities to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.
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