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Customer Service Representative

2 months ago

Gainesville, Virginia, United States Offix LLC Full time

We are seeking a highly organized and detail-oriented individual to join our team at Offix LLC as a Customer Administrative Specialist. This role is responsible for providing exceptional customer service and administrative support to our clients.

Key Responsibilities:

  • Greets and directs visitors to the company
  • Answers telephones and directs the caller to the appropriate associate or voicemail as needed
  • Provides callers with information such as company address, directions to the company location, company fax numbers, company website and other related information
  • Receives and forwards incoming mail
  • Mail Company invoices
  • Responsible for meter entry of equipment
  • Coordinating supply pick up at front desk
  • Scanning of all administrative projects as assigned
  • Assist with other specialty projects needed to accomplish Administrative Team and organization goals
  • Records supply orders & email to warehouse manager and Operations lead

Requirements:

  • High School diploma but college degree preferred
  • 3-5 years of administrative experience
  • 1-2 years of data entry
  • Highly organized and with the ability to juggle competing priorities
  • Proficiency with Microsoft Office Suite and advanced Excel skills preferred
  • Excellent communication skills
  • Must embrace and promote Offix's philosophy of Total Customer Satisfaction
  • Knowledge of e-Automate software a plus
  • Excellent problem-solving and analytical skills with a proven ability to troubleshoot and improve business processes
  • Strong interpersonal skills and professional presence to work effectively with a team