Principal Engineer for Site Reliability

2 weeks ago

Westlake, Ohio, United States Fidelity TalentSource LLC Full time



Position Overview:

We are seeking a Principal Engineer specializing in Site Reliability and Support, a driven technologist and leader, to become part of our support team. In this capacity, the individual will act as a production support and SRE expert for the Fidelity Fund and Investment Operations (FFIO) Business Units Infrastructure and Applications. Your primary collaborators will include teams from Fund Accounting (Fixed Income and Equity, Money Market and Institutional Products), Pricing, Cash Hub, Trade Hub, and DAL accounting Technology / Business Teams.
 

This team boasts a rich technological diversity, presenting numerous challenges and opportunities. Ideal candidates will possess a background in software engineering or systems engineering, coupled with a keen interest in expanding their expertise in the other area or prior experience as an SRE. We are in search of a systems-thinking professional who will assist teams in scaling through production insights, operational automation, developer guidance, real-time metrics, and automation. This role is an excellent opportunity for individuals eager to lead, learn, and leverage their Cloud, Database, and Middle-tier technical skills to enhance production stability, reliability, and resilience.
 

Qualifications and Skills:

  • Bachelor’s degree or higher in a technology-related discipline (such as Engineering, Computer Science, Information Technology) is required; a master’s degree is advantageous.
  • A minimum of 5+ years of combined experience in Production Support, Development, and SRE. Practical experience in deploying and/or supporting highly distributed multi-tiered systems at scale is essential.
  • At least 2+ years of experience in cloud development (AWS) and migration; familiarity with building and managing highly resilient platforms in AWS Cloud Environments is necessary.
  • Proficiency in software development using Python, NodeJS, or Java, with an emphasis on SDLC and automation.
  • A proactive self-starter and team player capable of independently managing multiple responsibilities in a dynamic environment.
  • Strong hands-on experience and capability to automate using various scripting languages such as Python, Shell Scripting, etc.
  • Solid understanding of Cloud Computing and DevOps principles, including CI/CD Pipelines.
  • Practical experience with Kubernetes and related technologies.
  • Expertise and hands-on experience with one or more Observability tools (Prometheus, Grafana, ELK/OpenSearch, Open Telemetry, Datadog, etc.).
  • Experience in instrumentation with systems skills for building, operating, monitoring, logging, and alerting services of distributed systems at scale.
  • Proven ability to maintain scalability and resilience in complex environments.
  • Demonstrated experience in implementing advanced observability practices and techniques at scale.
  • Capability to triage, conduct root cause analysis, and make decisive decisions under pressure.
  • Experience in managing and interpreting large datasets using query languages and visualization tools.
  • Excellent verbal and written communication skills, with the ability to adapt to various audiences.
  • A high level of curiosity and willingness to learn new technologies and tools to enhance our developers' capabilities.
  • Ability to collaborate effectively with diverse individuals and groups, both in-person and virtually, to build and maintain productive relationships.
  • Familiarity with Agile Software Development methodologies.
  • Strong business communication and influencing skills.
  • AWS and AWS / EKS certifications are a plus.

About the Team:

Our Site Reliability Engineering and production support services group within Enterprise Infrastructure for Fidelity Fund and Investment Operations (FFIO) integrates Operations Excellence with Development Experience to deliver services at high scale and availability, ensuring resilience through automation and Infrastructure as Code. We embed reliability into our ecosystem by applying best practices in Resiliency Engineering, Automation, and Observability, in addition to core production support functions such as Incident, Change, Problem, and Release management.

We collaborate closely with key stakeholders in Information Technology and business teams to deploy new functionalities, software fixes, SRE features, and support applications across a wide range of infrastructures and products.



Company Overview:

Fidelity Investments is a privately held organization dedicated to enhancing the financial well-being of our clients. We assist individuals in investing and planning for their futures, support companies and non-profit organizations in delivering employee benefits, and provide institutions and independent advisors with investment and technology solutions.

Join Us:

At Fidelity, you will discover countless opportunities to build a meaningful career that positively impacts lives, including your own. We offer flexible benefits that support you throughout every stage of your career, empowering you to thrive both at work and at home. Recognized with a Glassdoor Employees Choice Award, we have been acknowledged by our employees as a top 10 Best Place to Work. A finance background is not a prerequisite for success at Fidelity; we provide a range of learning opportunities to help you build the career you envision.

Fidelity values honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to undergo a preliminary credit check during the screening process. Candidates who receive a Fidelity offer will need to complete a background investigation, which may include a review of criminal, civil litigations, regulatory history, employment, education, and credit (role dependent). These investigations may cover a history of 7 years or more, depending on the role. Where permitted by federal or state law, Fidelity may also conduct a pre-employment drug screen.

We invite you to explore your potential with Fidelity Investments, an equal opportunity employer committed to building a diverse workforce through a culture of inclusion and belonging.

Fidelity will accommodate applicants with disabilities who require adjustments to participate in the application or interview process.

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