Admissions Operations Specialist

2 weeks ago


Irvine California, United States Discovery Behavioral Health DBH Full time

Position Overview:
As an Admissions Operations Specialist, your primary responsibility will be to act as the initial point of contact for incoming documentation, ensuring timely and professional handling.

Your role will also encompass providing comprehensive support to the Admissions Team, including managing bed availability, addressing web inquiries, and assisting with various tasks as required. This position is integral to both the eating disorder and mental health admissions teams.

Key Responsibilities:

  • Oversee the efax queue, upload received documents to patient charts, create new prospect charts, and make outbound calls to verify receipt of referrals, including confirming level of care and the best contact for follow-up.
  • Organize fax prospects into an unassigned queue or allocate them to available Admissions Coordinators for family outreach.
  • Regularly monitor the KIPU census to ensure bed boards accurately reflect current availability, manage discharges, and update admissions for individuals arriving at facilities.
  • Facilitate communication via phone, email, and text as appropriate.
  • Relay referral information to outreach and relevant parties to maintain and enhance professional relationships.
  • Exhibit professionalism in all interactions.

Additional Responsibilities:

  • Provide assistance to fellow Admissions Coordinators with their cases when necessary.
  • Complete screening forms to assess suitability for treatment.
  • Gather insurance details and request verification of benefits as needed.

Be prepared to assist with extended shifts when required to support the team.

Core Competencies:
Demonstrate exceptional attention to detail and strong organizational capabilities. Possess excellent written and verbal communication skills, along with strong interpersonal abilities. Show tact, initiative, resourcefulness, and maintain a professional demeanor, enthusiasm, and a non-judgmental attitude throughout your work.



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