IT Service Delivery Manager

1 week ago


Bloomington, Illinois, United States Info Gain Consulting Full time
Job Title: IT Service Delivery Manager

We are seeking a highly skilled and experienced IT Service Delivery Manager to lead our team in providing end-user support services, IT Service Management (ITSM) support, help desk, and User Access Management (UAM) support for a U.S. federal agency.

Key Responsibilities:
  • Lead and manage a team of IT professionals providing end-user support, ITSM support, help desk, and UAM support.
  • Oversee the delivery of comprehensive end-user support services, including hardware and software troubleshooting, installation, and maintenance.
  • Manage ITSM processes and tools to ensure efficient service delivery and incident management.
  • Oversee the operation of the help desk, ensuring it provides effective and responsive support to end users.
  • Ensure all support services comply with federal agency regulations, policies, and standards.
Qualifications:
  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Minimum of 5 years of experience in IT service management, end-user support, help desk, or user access management, with at least 3 years in a supervisory or managerial role.
  • PMP (or similar) certification is required.

Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance



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