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Senior Delivery Manager
2 months ago
We are seeking a highly skilled Sr. Delivery Manager to lead our National Security team in delivering exceptional results. As a key member of our team, you will be responsible for providing proactive leadership in the execution of complex deals, ensuring successful implementation across territories.
Key Responsibilities- Provide thought leadership across the National Security territory on how to leverage TRSS solutions to most effectively support client objectives.
- Proactively identify, communicate, and resolve customer issues that threaten the success of the project both internally and at the customer site.
- Focus on meeting or exceeding established project metrics, identifying risks/potential issues and risk mitigation strategies.
- Collaborate closely with the Analyst Managers and Technical team to problem-solve optimal solutions.
- Responsible for the holistic "customer experience," ensuring high-quality delivery of new and existing contracts in the territory.
- Directs and manages Proof-of-Concepts (POCs) to prospective clients in close coordination with the analysis and product/technical teams.
- Ensures complex deals get implemented successfully.
- Attain assigned client retention and sales goals.
We're looking for a seasoned professional with a strong background in client-related experience in the Department of Defense, Federal Law Enforcement, or National Intelligence Community. You should have a minimum of 5-10 years of experience and a Bachelor's degree. Strong familiarity with Thomson Reuters proprietary data sets and technology is preferred.
You should be able to effectively communicate and relate to multiple levels of a client's organization. Ability to work collaboratively with internal and external stakeholders demonstrating strong interpersonal and communication skills is essential.
What's in it For You?As a member of our team, you will enjoy a comprehensive benefits package, including market competitive health, dental, vision, disability, and life insurance programs. You will also have access to a competitive 401k plan with company match, flexible vacation, two company-wide Mental Health Days Off, and work from another location for up to a total of 8 weeks in a year.
We are committed to your personal and professional growth through our hybrid work model, wellbeing programs, and learning and development opportunities. Join us and help shape the industries that move society forward.
