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IT Service Delivery Director

2 months ago

Bloomington, Illinois, United States Sunrise Senior Living Full time
Job Overview

The IT Director Service Delivery is a key member of the IT leadership team responsible for driving strategic organizational and IT initiatives that have a direct impact on our communities.

Responsibilities
  • Support the development and implementation of strategic IT initiatives.
  • Tackle complex challenges with community applications, operating procedures, and deliver reliable, efficient, and smart IT solutions.
  • Analyze programs, services, and costs to identify opportunities to optimize or revamp solutions.
  • Develop and maintain partnerships with third-party resources, including vendors and consultants.
  • Interface with business leaders and critical business stakeholders to maintain and build relationships and understand IT's impact on their business functions.
  • Coordinate activities between multiple projects without directly managing them.
  • Collaborate with internal and external teams to develop or improve delivery strategies.
  • Work with other departments to develop budgets and forecasting plans for future initiatives.
  • Evaluate existing processes and procedures and lead operational improvements to enhance the IT department's efficiency and effectiveness.
  • Provide status reports on work progress to executive leadership.
  • Support development of key performance indicators on initiatives aligned with organizational goals.
  • Serve as a mentor to IT teams through coaching and training.
  • Provide guidance, leadership, development, and execution of business responsibilities to meet or exceed key performance indicators or other metrics.
  • Evaluate contracts, statements of work, and other vendor agreements.
  • Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.
Core Competencies
  • Project management skills.
  • Cost control and budget management skills.
  • Excellent oral and written communication skills; will interact with customers (users) and executives.
  • Strong analytical and problem-solving skills.
  • Exceptional organizational skills, attention to detail, ability to multi-task.
  • Vendor management and contract negotiation skills.
  • Strong business acumen.
  • Ability to cope well in a fast-paced environment.
  • Proactive, customer-focused attitude and approach.
  • Excellent problem-solving, analytical, and communication skills.
Qualifications
  • Bachelor's Degree, preferably in a related discipline.
  • Minimum of ten (10) years of related work experience.
  • Minimum of ten (10) years leadership experience.
  • Experience delivering and managing large enterprise platforms.
  • Experience with measuring Key Performance Indicators (KPIs) and vendor Service Level Agreement (SLA) management.
  • Experience with Software Development Lifecycle (SDLC), Release Management practice, Application Programming Interface (API) frameworks.
  • Prior experience as in application or report development, and/or business analysis is preferred.
  • Experience leading, developing, and executing program management.