IT Service Delivery Director
1 week ago
The IT Director Service Delivery is a key member of the IT leadership team responsible for spearheading strategic organizational and IT initiatives that have a direct impact on our communities.
Responsibilities- Support the development and lead the implementation of strategic IT initiatives that align with the company's mission and goals.
- Tackle complex challenges with community applications, operating procedures, and support reliable, efficient, and smart IT solutions.
- Analyze programs, services, and costs to identify opportunities to optimize or revamp solutions.
- Develop and maintain partnerships with third-party resources, including vendors and consultants.
- Interface with business leaders and critical business stakeholders to maintain and build relationships and understand IT's impact on their business functions.
- Coordinate activities between multiple projects without directly managing them.
- Collaborate with several internal and external teams, including key stakeholders, vendor service delivery leads, project managers, and multi-disciplinary teams within IT to develop or improve delivery strategies.
- Work with other departments to develop budgets and forecasting plans for future initiatives.
- Evaluate existing processes and procedures and lead operational improvements to enhance the IT department's efficiency and effectiveness.
- Provide status reports on work progress to executive leadership.
- Support the development of key performance indicators on initiatives aligned with organizational goals.
- Serve as a mentor to IT teams through coaching and training.
- Provide guidance, leadership, development, and execution of business responsibilities to meet or exceed key performance indicators or other metrics.
- Evaluate contracts, statements of work, and other vendor agreements.
- Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.
- Project management skills
- Cost control and budget management skills
- Excellent oral and written communication skills; will interact with customers (users) and executives.
- Strong analytical and problem-solving skills.
- Exceptional organizational skills, attention to detail, ability to multi-task.
- Vendor management and contract negotiation skills
- Strong business acumen
- Ability to cope well in a fast-paced environment.
- Proactive, customer-focused attitude and approach.
- Excellent problem-solving, analytical, and communication skills
- Bachelor's Degree, preferably in a related discipline.
- Minimum of ten (10) years of related work experience
- Minimum of ten (10) years leadership experience
- Experience delivering and managing large enterprise platforms
- Experience with measuring Key Performance Indicators (KPIs) and vendor Service Level Agreement (SLA) management
- Experience with Software Development Lifecycle (SDLC), Release Management practice, Application Programming Interface (API) frameworks
- Prior experience as in application or report development, and/or business analysis is preferred
- Experience leading, developing, and executing program management
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