Front Desk Supervisor Position
2 days ago
We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at The Westin Convention Center, Pittsburgh. As a Front Desk Supervisor, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a seamless guest experience.
Key Responsibilities:- Assist staff with expediting problem payments and follow up with guests regarding satisfaction with guest-related issues.
- Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
- Process all payment types such as room charges, cash, checks, debit, or credit.
- Set up accurate accounts for each guest upon check-in.
- Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
- Block rooms in the computer and identify designated requirements and requests.
- Coordinate with Housekeeping to track readiness of rooms for check-in.
- Review shift logs/daily memo books and document pertinent information in logbooks.
- Count bank at the beginning and end of shift.
- Balance and drop receipts according to Accounting specifications.
- High school diploma or equivalent required.
- Previous experience in a front desk or customer service role.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment.
- Basic math skills and accuracy with handling cash and credit transactions.
- A competitive salary and benefits package.
- Opportunities for career growth and development.
- A dynamic and supportive work environment.
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