Enterprise & Wholesale IT Assurance Lead

2 weeks ago


Charlotte, North Carolina, United States Brightspeed Full time
IT Service Assurance Systems Manager - Enterprise & Wholesale

Become a vital part of Brightspeed's mission to deliver rapid and dependable internet services while ensuring an outstanding customer journey. As the IT Service Assurance Systems Manager for the Enterprise & Wholesale sector, you will oversee the development and support teams dedicated to this division. Your key responsibilities will encompass:

  • Designing and executing Service Assurance systems tailored for the Enterprise & Wholesale business.
  • Coordinating project delivery in collaboration with IT and business stakeholders.
  • Engaging in all phases of the Software Development Life Cycle (SDLC) with a hands-on approach.
  • Establishing enterprise architecture and design frameworks to guide development.
  • Translating business needs into software specifications for effective implementation.
  • Monitoring and managing IT Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs).
  • Generating insightful reports and metrics for IT and business evaluations.
  • Collaborating closely with senior leadership to assess long-term business objectives.
  • Providing industry insights and best practices to maintain technological advancement.

Qualifications:

  • Bachelor's degree in Computer Science or a related discipline.
  • Over 10 years of experience in software engineering, with at least 5 years in a leadership role.
  • A minimum of 5 years of development experience utilizing ServiceNow and Java.
  • Comprehensive understanding of Ethernet, SDWAN, and Layer 1, 2, 3 inventory.
  • At least 3 years of design and development experience in the OSS/BSS domain.
  • Familiarity with APIs, API Security, and Cloud-native applications.
  • Proficient knowledge of web platform technologies.

Why Join Brightspeed?

At Brightspeed, we embrace a modern work culture that accommodates remote, hybrid, and in-office roles. We focus on attracting talent in the Charlotte area and offer competitive salaries along with a comprehensive benefits package. Our commitment to diversity, equity, and inclusion is central to our mission of promoting overall well-being. Join us in our endeavor to provide high-quality internet services and foster equity within the communities we serve.



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