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Manager of IT Service Assurance for Enterprise Solutions

2 months ago

Charlotte, North Carolina, United States Brightspeed Full time
IT Service Assurance Systems Manager - Enterprise & Wholesale

Become a key player at Brightspeed, where our commitment lies in delivering swift and dependable internet services alongside an outstanding customer journey. As the IT Service Assurance Systems Manager for Enterprise & Wholesale, you will oversee the development and support teams dedicated to this sector within our organization. Your key responsibilities will encompass:

  • Designing and implementing Service Assurance systems tailored for the Enterprise & Wholesale business
  • Coordinating delivery across IT and business stakeholders
  • Engaging hands-on in all phases of the Software Development Life Cycle (SDLC)
  • Establishing enterprise architecture and design frameworks
  • Translating business needs into software specifications
  • Monitoring and managing IT Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs)
  • Generating comprehensive reports and metrics for IT and business evaluations
  • Collaborating closely with senior leadership to assess long-term business objectives
  • Providing industry insights and best practices to maintain cutting-edge technology

Qualifications:

  • Bachelor's degree in Computer Science or a related discipline
  • Over 10 years of experience in software engineering, with at least 5 years in a leadership role
  • More than 5 years of development experience with ServiceNow and Java
  • In-depth knowledge of Ethernet, SDWAN, and Layer 1, 2, 3 inventory systems
  • At least 3 years of design and development experience in the OSS/BSS domain
  • Familiarity with APIs, API Security, and Cloud-native applications
  • Proficient understanding of web platform technologies

Why Join Us?

At Brightspeed, we embrace a modern approach to work, offering remote, hybrid, and office-based roles. We focus on attracting talent from the Charlotte area and provide competitive salaries along with a comprehensive benefits package. Our commitment to diversity, equity, and inclusion is central to our philosophy of fostering overall wellness. Join us in our endeavor to deliver high-quality internet services and enhance equity within the communities we serve.