Wholesale Credit Delivery Offshore Governance Lead

1 month ago

Charlotte, North Carolina, United States Truist Full time

The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.

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Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

The WCD Offshore Governance lead will provide oversight, utilization management, business support, and execution accountability to Wholesale Credit Delivery offshore partnership in the execution of the WCD offshore functions for all segments within the group. The role serves as the primary liaison with internal offshore partners as well as external partners. The role further will support the build and maintain procedures / Standard Operating Procedures (SOP) which govern the offshore vendor.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  1. Support the businesses partnership with the identified offshore partners ongoing including direct offshore partner meetings and annual governance reviews
  2. Own the PPM Standard Operating Procedures and ensure execution alignment
  3. Mange the utilization view ensuring offshore capacity is fully utilized with an expanded view
  4. Business Transition to support success including pilot programs in review of expansion opportunities and Middle Office transition of identified tasks to offshore
  5. Own the offshore vendor contingent worker process (onboarding, terminations, account set up)
  6. Development of execution reporting for visibility to WCD leaders to support accountability internally through the change.
  7. Partner with Truist internal peers leading offshore relationships to ensure alignment, consistency, and changes.
  8. Problem Resolution: Manage internal escalation of issues to determine the root cause and address appropriately
  9. Provide feedback to leadership and teammates on continuous improvement opportunities
  10. Assess process documentation, testing, and feedback on performance measurements to solution internally / offshore partner
  11. Other duties as assigned in support of LOB initiatives.

QUALIFICATIONS

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Bachelor's degree in Business, Finance or related field, and specific knowledge/experience with supporting educational background, or equivalent education and related training
  2. 5-10 years of related experience
  3. Knowledge of the business and related industry
  4. Experience on project teams and management of project work
  5. Demonstrated ability to achieve desired results
  6. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
  7. Excels in problem-solving, partnership, communications, persuasion, and negotiation

Preferred Qualifications:

  1. Previous experience in compliance or operational risk adherence and execution
  2. Previous experience underwriting or portfolio management
  3. Independent thinker, able to work independently with little oversight

#Atlanta #Charlotte

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site )

. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.

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