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Regional Relationship Manager

2 months ago

Miami FL USA, United States ThinkTank Full time
Regional Relationship Manager

Job Summary: We are seeking a highly motivated and experienced Regional Relationship Manager to join our team at ThinkTank. As a key member of our sales team, you will be responsible for managing sales agencies and driving sales growth within your assigned territory.

Key Responsibilities:

  1. Recruiting and Onboarding: Actively recruit and onboard new sales agencies within your territory, developing and implementing strategies to attract high-performing agencies.
  2. Sales Performance: Drive sales performance across all agencies and agents to meet and exceed sales targets, developing and executing sales strategies to maximize revenue and market penetration.
  3. Training and Development: Provide comprehensive training and support to each office and agent to ensure success, conducting regular training sessions on sales techniques, product knowledge, and customer engagement.
  4. Program-Specific Responsibilities:
    1. Dental Programs: Ensure agencies identify and target businesses within the territory that offer PPO dental insurance, guiding agencies in developing and maintaining relationships with HR departments and decision-makers at target businesses.
    2. Tax Programs: Oversee agencies as they conduct outreach activities to educate communities about tax programs, ensuring agencies assist clients in gathering and submitting necessary documentation.
    3. Healthcare Programs: Ensure agencies identify and target businesses and individuals eligible for healthcare programs, guiding agencies in assisting eligible participants through the enrollment process.
    4. BroadBand and Media Programs: Ensure agencies conduct research to identify potential customers and market opportunities within the territory, overseeing agencies to develop a deep understanding of the broadband and media services offered.
    5. Telecom and Lifeline Programs: Ensure agencies identify and verify the eligibility of individuals for Telecom and Lifeline programs, guiding agencies in assisting eligible individuals in completing the enrollment process.

Additional Responsibilities:

  • Daily Operations: Oversee daily scanning of inventory received from distributors, ensuring efficient storage and organization of inventory in the warehouse.
  • Inventory Redistribution Management: Manage the redistribution of inventory to meet operational needs.
  • Station Management: Act as the key holder and manager of the Central Inventory Station, maintaining security and efficiency.
  • Inventory Insurance: Maintain up-to-date knowledge of inventory insurance policies and practices.
  • Collaboration: Work closely with the Inventory Manager and General Manager to align inventory strategies with company objectives.
  • Innovation: Contribute new ideas to enhance inventory systems and processes.
  • Reporting: Prepare and submit daily and weekly inventory reports, ensuring accuracy and timeliness.
  • Outreach: Conduct inventory outreach and check-in calls to maintain communication with partners and stakeholders.
  • Audits: Manage regular and random inventory audits to ensure compliance and accuracy.
  • Warehouse Management: Oversee warehouse operations, including space optimization and safety protocols.
  • Shipping Management: Oversee shipping processes, ensuring efficiency and cost-effectiveness.
  • Cost Monitoring: Monitor and control shipping costs, implementing strategies to minimize expenses.
  • Partner Coordination: Coordinate inventory logistics with partners, ensuring smooth operations and collaboration.
  • Collections: Manage inventory and debt collections, ensuring timely recovery of assets and dues.
  • Emergency Shipments: Handle emergency inventory shipments, ensuring rapid response to urgent needs.
  • Stock Management: Ensure that offices are fully stocked with inventory for sale.
  • Agent Badging: Manage the badging process for agents.
  • Materials Management: Oversee the management of materials and collateral.
  • Partner Training: Train partners in scanning and managing inventory, as well as in using inventory systems.
  • System Training: Provide comprehensive training on general inventory management, including understanding run rates, shrinkage, churn, and device activation on different campaigns.
  • Troubleshooting: Offer support in inventory and device troubleshooting.
  • Cross-Training: Engage in cross-training activities with the Inventory Manager to broaden skills and knowledge.
  • Inventory Score Training: Train on understanding and improving the Inventory Score.
  • Prepaid Inventory Accounts: Set up and train partners on operating prepaid inventory accounts, including the necessity of bank overdraft protection.
  • RMA Management: Manage RMA collections and submissions to service provider partners.
  • Damaged Device Management: Oversee the handling and resolution of damaged devices.
  • Redistribution Management: Efficiently manage the redistribution of devices to partners.
  • Non-Inventory Account Management: Oversee and manage non-inventory accounts, ensuring effective operations and compliance.
  • Field Training & Audits: Assist in field training and conduct field audits of distributors to ensure adherence to company standards and policies.
  • Sales Growth & Onboarding: Responsible for sales growth, including the onboarding process in collaboration with the Chief Sales Officer. Focus on bringing in new opportunities and driving sales.
  • Incentivized Sales Drive: Incentivized to drive sales on non-inventory campaigns, while also being crucial in driving sales and managing inventory-related campaigns.

Qualifications:

  • Some coursework towards an Associate's or Bachelor's degree in a relevant field, or equivalent work experience.
  • Proven experience in marketing and sales management, sales growth preferably in a regional or multi-location setting.
  • Strong leadership and team-building skills.
  • Excellent communication, training and interpersonal skills.
  • Ability to develop and implement effective sales strategies.
  • Proficient in using CRM software, AI and other sales tools.
  • Ability to travel within the assigned territory as needed.

Compensation:

  • 100% Performance-based compensation - Commission.
  • High earning potential with bonus incentives and uncapped earnings.