Front Desk Support Agent
4 days ago
Are you passionate about delivering exceptional customer experiences? Do you have excellent communication skills and a warm smile? We're looking for a skilled and enthusiastic Part Time Front Desk Agent to join our team
The estimated salary for this role is $15-$20 per hour, depending on experience and qualifications. As a key member of our front office team, you will be responsible for creating a memorable experience for our guests by providing personalized service, resolving issues efficiently, and promoting our hotel's services.
Key Responsibilities:
- Welcome guests upon arrival and assign rooms
- Provide information about the hotel, available rooms, rates, and amenities
- Respond to guest complaints in a timely and professional manner
- Select and block rooms for arriving guests, book same-day reservations, pre-register guests as required, and sometimes escort guests to their rooms
- Coordinate with housekeeping to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests' needs
- Receive payment from and check out hotel guests
- Work closely with guest services agents to coordinate the smooth and efficient handling of guest luggage at both check-in and check-out
- Familiarize yourself with baggage tagging procedures and ski storage procedures
- Deliver messages, packages, or other items to guest rooms or other areas of the hotel expeditiously, placing in designated areas
- Maintain a high standard of cleanliness in the Lobby and Luggage storeroom
- Create unique baskets or special amenities for special guests
- Accept reservations, changes, and cancellations
- Recommend restaurants and activities to guests
- Make change, post charges, reconcile daily work, and make deposits
- Communicate with guests and coworkers in a friendly, courteous, and professional manner
Requirements:
- Must be at least 18 years of age
- High School Diploma or equivalent preferred
- 1 year of customer/guest experience preferred
Benefits:
- Paid Time Off Programs
- Paid Leave Programs
- Employee Ski Pass
- Other company perks
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