Highland Resort Guest Services Coordinator

2 weeks ago


Aspen, Colorado, United States Marriott Full time

Job Summary:

The Highland Resort Guest Services Coordinator is a critical role that ensures the seamless operation of our guest services. If you are detail-oriented, organized, and have excellent communication skills, we encourage you to apply for this position.

About the Role:

This role involves coordinating guest requests, responding to inquiries, and ensuring that all guests receive exceptional service. You will work closely with the front desk team to resolve any issues or concerns that may arise during a guest's stay.

Key Responsibilities:

  • Coordinate Guest Requests: Receive and process guest requests in a timely manner, ensuring that all needs are met efficiently.
  • Respond to Inquiries: Respond promptly to guest inquiries regarding room reservations, amenities, and other hotel services.
  • Ensure Exceptional Service: Maintain a positive attitude and provide exceptional service to all guests, exceeding their expectations at every turn.
  • Collaborate with Front Desk Team: Work closely with the front desk team to resolve any issues or concerns that may arise during a guest's stay.

Requirements:

To be successful in this role, you will need:

  • Excellent Communication Skills: Strong verbal and written communication skills to effectively interact with guests and colleagues.
  • Attention to Detail: High level of attention to detail to ensure accuracy and efficiency in processing guest requests.
  • Organizational Skills: Ability to prioritize tasks and manage multiple requests simultaneously.
  • Positive Attitude: Friendly and approachable demeanor to provide exceptional service to all guests.

What We Offer:

We offer a competitive salary of $25 per hour, as well as a comprehensive benefits package, including health insurance, flexible spending accounts, 401(k) plan, earned paid time off, life insurance, disability coverage, and other wellness benefits.

Benefits:

  • Competitive Salary: $25 per hour
  • Comprehensive Benefits Package: Health insurance, flexible spending accounts, 401(k) plan, earned paid time off, life insurance, disability coverage, and other wellness benefits

About Us:

The Ritz-Carlton is a world-renowned luxury hotel brand that prides itself on delivering exceptional guest experiences. As part of Marriott International, we offer a dynamic and inclusive work environment where everyone has the opportunity to succeed.

A Message from Our CEO:

'At The Ritz-Carlton, we believe that everyone succeeds when they are empowered to be creative, thoughtful, and compassionate. We are committed to non-discrimination on any protected basis and strive to create a workplace where everyone feels valued and respected.'



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