Guest Experience Manager

3 weeks ago


Aspen, Colorado, United States Auberge Resorts Full time
About Hotel Jerome

As the only Aspen hotel to survive the silver crash, the long pre-ski-resort winters, and the Depression, we've seen cowboys ride through our doors, 10th Mountain Division soldiers gather round over pints after training on the slopes, and Hunter S. Thompson holding court during his run for sheriff.

Join Our Team as a Front Desk Agent

This full-time, year-round position offers a competitive compensation package of $23-24/hour and a comprehensive benefits package.

Responsibilities:
  • Provide exceptional customer service by greeting guests, facilitating smooth check-in/check-out processes, and offering information about hotel services and amenities.
  • Handle room reservations, confirm guest details, assign rooms, and communicate special requests or accommodations to relevant departments.
  • Serve as a central point of communication, relay messages between guests and other hotel departments, and maintain accurate records of guest interactions and requests.
  • Process payments, verify payment information, and handle financial transactions accurately.
Requirements:
  • 1 year of experience in a similar role
  • Strong interpersonal and communication skills
  • Ability to handle multiple tasks efficiently
  • Familiarity with hotel management systems and basic computer skills
Benefits:
  • Paid time off and sick leave
  • Medical, dental, and vision healthcare plans
  • 401(k) plan with employer contribution
  • Health and flexible spending account programs
  • Employee assistance program and company stay discounts


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