Level 2 Support Agent

3 weeks ago


Scarborough, Maine, United States Ahold Delhaize Full time

Ahold Delhaize USA, a leading employer in the grocery industry, seeks an experienced professional to join their team as an Admin II B&M Customer Care Representative. This role is essential in maintaining high levels of customer satisfaction and driving business success.

**Job Description:**

The ideal candidate will have strong customer service skills, problem-solving abilities, and experience working in a fast-paced call center environment. They will be responsible for managing level 2 customer support and escalations, providing direct support to store personnel and customers, and ensuring proper notification and escalation procedures are followed.

**Key Accountabilities:**

  • Customer Support: Manage level 2 customer support and escalations, providing direct support to store personnel and customers via phone and email.
  • Issue Resolution: Analyze situations, gather data, and provide effective solutions to customer concerns.
  • Collaboration: Work closely with internal teams to ensure seamless issue resolution and maintain high levels of customer satisfaction.

**Benefits:**

Ahold Delhaize USA offers a competitive salary, comprehensive benefits package, and opportunities for career growth and development. As an Admin II B&M Customer Care Representative, you will be part of a talented team dedicated to delivering exceptional customer experiences and driving business success.

**Estimated Salary:** $55,000 - $75,000 per year, depending on location and qualifications.



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