Customer Care Specialist

2 weeks ago


Scarborough, Maine, United States Ahold Delhaize Full time

Serve as a vital member of our customer support team, dedicated to delivering exceptional experiences for both internal and external customers. As an Admin II, you will manage level 2 customer support and escalations, working closely with store personnel and customers to ensure seamless interactions.

Your key responsibilities will include:

  • Handling inbound customer calls efficiently, allocating at least 75% of your time to direct/indirect customer support
  • Collaborating with Admin I to resolve escalated issues and improve overall customer satisfaction
  • Developing and implementing effective training programs to enhance team performance
  • Resolving customer complaints and concerns in a timely and professional manner
  • Utilizing your analytical skills to gather data, identify trends, and provide actionable insights to improve processes

We offer a dynamic work environment, competitive salary, and opportunities for growth and development. Estimated annual compensation is $52,000, based on location and experience. At Ahold Delhaize USA, we prioritize diversity, equity, inclusion, and belonging, fostering a culture that values collaboration, innovation, and continuous learning.



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