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Front Office Coordinator

2 months ago

Fort Worth, Texas, United States Legal Aid of Northwest Full time
Job Summary

We are seeking a highly skilled and detail-oriented Front Office Coordinator to join our team at Legal Aid of Northwest Texas. As a key member of our front office, you will provide exceptional support to our staff and clients, ensuring a seamless and efficient experience.

Key Responsibilities
  • Client Support: Provide courteous and efficient communication with clients, including answering phone calls, responding to emails, and greeting visitors.
  • Administrative Tasks: Maintain accurate records, prepare correspondence, and perform other administrative duties as needed.
  • Intake and Screening: Conduct initial client screening and eligibility determination, including distinguishing emergency legal matters from non-emergency legal matters.
  • Translation Services: Provide translation services for clients who speak a different language than their advocate.
  • Electronic Record Keeping: Create and maintain accurate electronic records for all client files, including entering case notes, correspondence, and scanning documents.
  • Correspondence and Mailing: Prepare and mail correspondence to clients and other stakeholders.
Requirements
  • Education: High School Diploma, GED, or equivalent.
  • Language Skills: Fluent in Spanish, both verbal and written.
  • Experience: General knowledge and/or experience in law office practices preferred.
  • Skills: Excellent communication and interpersonal skills, with the ability to work independently and exercise good judgment and discretion.
Benefits

We offer a competitive salary, excellent benefits package, and opportunities for professional growth and development.