Desktop Support Specialist
4 weeks ago
Job Title: Jr. Desktop/Helpdesk Support Analyst
Location: New York, NY
Type: 6-12 month contract
Shift: 10:00 AM - 7:00 PM
About the Role:
Gotham Technology Group is seeking a Jr. Desktop/Helpdesk Support Analyst to join their team. The ideal candidate will have a strong foundation in IT support and excellent customer service skills.
Key Responsibilities:
- Provide Level 1 desktop support to end-users, including troubleshooting and diagnosing hardware and software issues.
- Support and maintain the Microsoft Stack, with a focus on OS 365.
- Assist users with technical issues, ensuring a positive and efficient resolution to their problems.
- Maintain and update documentation related to support processes and procedures.
- Deliver excellent customer service, communicating effectively with users to resolve issues and provide a seamless experience.
- Proactively identify areas for improvement and suggest enhancements to IT processes.
Qualifications:
- Education: Minimum of an Associate's degree.
- Experience: 1-2 years of experience in a Level 1 Helpdesk or Desktop Support role.
- Technical Skills: Strong understanding of the Microsoft Stack, particularly OS 365. Ability to troubleshoot and resolve IT issues effectively.
- Soft Skills: Strong customer service orientation, with the ability to communicate complex technical information in a clear and user-friendly manner. A proactive attitude and willingness to learn new technologies.
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