Service Manager

2 weeks ago

Rocky Hill, Connecticut, United States TruGreen Full time
Job Title: Service Manager

TruGreen is seeking a highly skilled Service Manager to join our team. As a Service Manager, you will be responsible for providing exceptional customer service and leading a team of lawn care specialists to deliver high-quality service to our customers.

Key Responsibilities:
  • Evaluate the quality of service provided to customers and develop procedures to minimize customer complaints.
  • Coach and develop lawn specialists and trainees to ensure they have the skills and knowledge needed to provide excellent customer service.
  • Recruit, interview, and select personnel needed to efficiently staff the service function.
  • Plan and conduct new hire and ongoing training for service personnel in customer service skills, technical skills, safety policies, and procedures.
  • Supervise a team of technicians to ensure service goals are met and maintain positive morale among personnel.
Requirements:
  • Associate's degree in a business-related discipline and two or more years of related experience in lawn/horticulture/agronomy/lawn care services required.
  • 2+ years of supervisory management experience required.
  • Excellent verbal and written communication skills.
  • Ability to communicate effectively at all levels of leadership and with front-line staff.
  • Excellent leadership skills in team building, selecting talent, training, mentoring, and developing a sales team.
Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regularly required to sit or stand, walk on uneven surfaces or climb stairs for an extended period, use hands and arms to handle, feel, or reach, speak and hear, use vision abilities for close, distance, color, peripheral, depth, and focus, lift up to 50 lbs independently, push and pull equipment.

Occasionally required to stoop, kneel, crouch, or crawl, work near mechanical or moving parts.

Ability to speak, read, and write fluently in English is required.

You MUST BE physically located in the United States while performing this job.

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