General Manager

5 days ago


Rocky Hill, Connecticut, United States MTM Full time
Job Title: General Manager

At MTM Transit, we are committed to providing exceptional transportation services to our communities. We are seeking a highly skilled and experienced General Manager to join our team.

Job Summary:

The General Manager will be responsible for overseeing the operations of our transportation services, ensuring compliance with all contractual requirements, and providing exceptional customer service. This is a unique opportunity to work with a dynamic team and make a meaningful impact on the communities we serve.

Key Responsibilities:
  • Oversee the implementation of new transportation services, including staffing, administration, safety, maintenance, and training.
  • Interface with clients, local leadership teams, and support teams to ensure seamless service delivery.
  • Ensure proper staffing and training to meet the needs of our clients.
  • Monitor and maintain compliance with all contractual requirements.
  • Provide exceptional customer service and ensure service excellence from day one.
  • Provide support and guidance to divisions as needed, including floating coverage and special projects.
  • Maintain a thorough knowledge of MTM Transit departments and compliance programs.
  • Serve as an operational subject matter expert for Trapeze, Reveal, Eco Lane, and other routing, scheduling, dispatching, and reporting tools.
Requirements:
  • Bachelor's Degree (or equivalent combination of education and experience) in a related field.
  • 3+ years of experience in transit management with expertise in Fixed Route from larger systems.
  • Previous management experience in the Para-Transit or livery industries.
  • Previous experience working with senior citizens or persons with disabilities.
  • Experience establishing key processes and procedures.
  • Proven experience in operations and management of staff.
  • Proven experience supervising and monitoring the delivery of contractual services.
  • Thorough knowledge of ADA, DOT, FTA regulations.
  • Must possess a valid current driver's license.
  • Ability to travel to locations and stay for extended periods as needed.
What We Offer:
  • Competitive salary range: $76,960 - $113,400 annually.
  • Health and Life Insurance Plans.
  • Dental and Vision Plans.
  • 401(k) with a company match.
  • Paid Time Off and Holiday Pay.
  • Maternity/Paternity Leave.
  • Casual Dress Environment.
  • Tuition Reimbursement.
  • MTM Perks Discount Program.
  • Leadership Mentoring Opportunities.

MTM Transit is an equal opportunity employer and considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM's People & Culture.


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