Operations Manager

6 days ago

Rocky Hill, Connecticut, United States TruGreen Full time
Service Manager/Operations Overview

At TruGreen, we're dedicated to delivering exceptional outdoor living experiences to our customers. As a Service Manager/Operations, you'll play a critical role in driving operational success and fostering a culture of excellence within our team.

Key Responsibilities:

  • Manage a single site P&L, making informed decisions that balance customer improvement opportunities with cost and customer capabilities.
  • Ensure Service Managers, Specialists, and branch employees complete required certifications, promoting a culture of continuous learning and development.
  • Participate in and encourage team members to participate in training and development activities, providing individualized on-the-job coaching to enhance individual and team contribution.
  • Oversee branch office functions, including phone service standards, clerical services, and collections, ensuring seamless customer interactions.
  • Develop plans for efficient use of materials, equipment, and employees, maintaining a clean and organized branch and warehouse environment.
  • Review production costs and product quality, modifying production and inventory control programs to maintain and enhance profitable operations.
  • Ensure branch-level processes enable positive customer relationships, with employees engaging with customers in an appropriate way from a communication and content standpoint.
  • Set customer context for the team, assisting in preparing required materials and presentations for interactions with the customer team.
  • Evaluate the quality of service provided to customers, developing procedures to minimize customer complaints.
  • Prepare regional and corporate reports, providing valuable insights to drive business growth.
  • Ensure recruiting, interviewing, and staffing of personnel are conducted to efficiently staff the service, sales, and administrative function.

Competencies:

  1. Customer Focus/Sales Growth
  2. Results Orientation
  3. Change Mastery
  4. Integrity/Values
  5. Problem Solving and Decision Making

Education and Experience Requirements:

  • Bachelor's degree (BS/BA/BBA) or 6 years of related experience or equivalent combination of education and experience required.
  • Minimum of 6 years related experience required.
  • Minimum of three 3-year management experience required.
  • Demonstrated knowledge of the organization, products, and/or services required.
  • Valid, permanent driver's license from state of residence and a clean driving record per company standards are required.

Knowledge, Skills, and Abilities:

  • Knowledge of general business operations, principles, concepts, and best practices.
  • Knowledge of managerial accounting and general financial concepts, including budgeting and managing profit & loss.
  • Leadership and management skills, including staffing, delegation, coaching, and performance management.
  • Assertiveness, sales, and influencing skills.
  • Project and process management skills.
  • Organizational and time management.
  • Written and verbal communication skills, including public speaking and presentations.
  • Knowledge and skill to summarize and interpret data and draw conclusions.
  • Attention to detail and analytical skills.
  • Skill with Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
  • Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals.

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