Senior On-Site Service Specialist
3 weeks ago
Job Summary
The Senior On-Site Service Specialist will be responsible for receiving and processing packages, delivering mail and packages, sorting mail by department, performing data entry, and providing service to internal and external customers. This role requires strong organizational and mathematical skills, as well as proficiency in software applications such as Excel and Word.
Key Responsibilities
- Run high volume copy machines and perform binding and finishing work.
- Operate high volume document imaging systems.
- Operate document image handling software.
- Operate MS Office and Email systems for opening, sending, and retrieving files.
- Open, save, and transfer PC files based on established protocols.
- Access document management systems via established protocols.
- Ensure convenience copiers are working properly and perform daily inspections.
- Maintain records for management reports and inventories of supplies needed.
- Distribute office supplies, fax transmissions, and mail to company personnel and/or designated drop-off points as required.
- Calculate charges for jobs performed and maintain some billing logs.
- Respond to and coordinate all service calls required by customers.
- Perform filing duties in conjunction with specific customer requests.
- Deliver completed jobs to pre-determined customer locations within and outside of the site.
- Maintain daily meter and service logs.
- May travel between customer's buildings.
- Answer customer questions regarding status or feasibility of job requests.
- Ensure upkeep of convenience copier areas by keeping neat and well stocked.
Requirements
- 2 years of experience in a related field.
- Strong organizational and mathematical skills.
- Proficiency in software applications such as Excel and Word.
- Ability to work in a fast-paced environment and meet deadlines.
- Excellent communication and customer service skills.
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