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Senior Vice President of Lending Operations

2 months ago

Des Moines, Iowa, United States Iowa Credit Union League Full time

Senior Vice President of Lending Operations - Iowa Credit Union League

Are you skilled in cultivating relationships and possess a strong enthusiasm for lending and collections? If so, we invite you to explore our newly established Senior Vice President of Lending Operations role, which entails direct oversight and management of our daily lending and collection functions. The ideal candidate will be a dedicated leader with a robust background in lending and collections, exceptional analytical capabilities, and the ability to contribute innovative ideas and solutions that enhance member experiences and support our lending team.

Key Responsibilities

  • Supervise and evaluate all facets of our lending and collection operations, driving strategic initiatives while ensuring outstanding member service delivery.
  • Direct the activities of personnel across all lending sectors, including underwriting, loan processing, documentation, and the approval or denial of loans for consumer, mortgage, or business purposes.
  • Oversee and assess the daily collection efforts of lending staff and strategic collection partners.
  • Develop and review daily procedures for collection activities, and prepare reports on delinquency and collection activities for lending staff, management, and the board.
  • Coordinate and manage the daily operations of credit union lending, establishing consistent lending procedures across branches.
  • Conduct loan audits in collaboration with the Member Service Processor to ensure timely resolutions and risk mitigation, providing feedback to branch managers for coaching purposes.
  • Offer continuous leadership and support to lending staff through coaching, project assignments, technical assistance, and oversight of daily lending performance.
  • Perform Mortgage Loan Audits to ensure compliance with mortgage regulations and timelines.
  • Monitor key performance indicators to evaluate portfolio performance and identify areas for enhancement.
  • Ensure promotion of all lending products and services, delivering quality lending service to all members.
  • Maintain regular communication with branch managers and the member service processor, providing lending support, insights, and guidance regarding daily operations.
  • Analyze branch activities, including loan volume and ancillary products, coordinating with branch managers for necessary coaching.
  • Research and assess the viability of new lending products, developing and implementing plans for the expansion of lending programs.
  • Act as a primary contact for addressing member escrow inquiries and assist the Member Service Processor in reviewing and verifying annual member escrow statements.
  • Foster and manage various lending strategic partner relationships.
  • Develop, implement, and maintain lending procedures to enhance efficiency and quality of work, ensuring consistent quality loan service for members.
  • Collaborate with the executive team on hiring, training, promotions, transfers, terminations, and other employee status changes.
  • Qualify as a Mortgage Loan Originator (MLO) and comply with the Nationwide Mortgage Licensing System and Registry (NMLS) registration process.
  • Serve as a backup for processing, underwriting, and closing loans for both consumer and mortgage loan products.

Qualifications

  • A minimum of seven years in lending operations, with at least five years in a leadership capacity.
  • Bachelor's degree in banking, finance, or a related field, or equivalent on-the-job experience in banking/finance.
  • Demonstrated success in portfolio management, collections, and achieving lending objectives.
  • Strong member service, interpersonal, organizational, and problem-solving skills.
  • Self-motivated and detail-oriented with the ability to manage multiple tasks.
  • Familiarity with industry regulations and standards.
  • Results-oriented and member-focused.
  • Excellent verbal and written communication skills.

About Us

The Iowa Credit Union League is a dynamic financial cooperative dedicated to serving our members, including public safety professionals and government employees throughout the state. We provide a comprehensive benefits package and competitive salary.