Senior Network Support Engineer

4 days ago


Raleigh, North Carolina, United States Allbridge Full time
Job Title: Senior Network Support Engineer

At Allbridge, we are seeking a highly skilled Senior Network Support Engineer to join our team. As a key member of our technical support team, you will be responsible for providing expert-level technical support and guidance to our customers.

Key Responsibilities:
  • Provide technical support and guidance to customers via phone, email, and remote access
  • Troubleshoot complex network issues and resolve problems in a timely manner
  • Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction
  • Develop and maintain technical documentation and knowledge base articles
  • Stay up-to-date with industry trends and technologies to ensure expertise and knowledge
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • Minimum 3 years of experience in network support and technical support
  • Strong knowledge of network protocols, routing, switching, and firewalls
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance


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