Technical Support Engineering Manager

7 hours ago


Raleigh, North Carolina, United States VAST Data Full time
About the Role

VAST Data is seeking a highly skilled Technical Support Engineering Manager to join our team. As a key member of our Customer Support Engineering team, you will be responsible for providing technical expertise and leadership to our customers and internal teams.

The ideal candidate will have a strong background in customer-facing technical support, with experience working with complex storage solutions. You will be responsible for managing the completion of your team's daily technical operations and escalations, identifying opportunities for continuous improvement, and providing technical guidance to our account teams.

Key Responsibilities
  • Provide technical expertise and support to customers and internal teams
  • Manage the completion of daily technical operations and escalations
  • Identify opportunities for continuous improvement and implement changes
  • Provide technical guidance to account teams
  • Work closely with the development team to resolve technical issues
  • Develop and maintain strong relationships with customers and internal stakeholders
Requirements
  • 5+ years of experience in customer-facing technical support
  • Previous team leadership experience
  • Strong knowledge of Linux system administration and networking
  • Scripting and programming skills, including bash scripting
  • Experience with file systems and scale-out NAS implementation
  • Excellent communication and presentation skills
  • Ability to travel up to 20% of the time
About VAST Data

VAST Data is a leading provider of data management solutions for the AI era. Our platform is designed to capture, catalog, refine, enrich, and protect massive datasets, making them available for real-time data analysis and AI training and inference.

We are a customer-first organization, with a team of fearless VASTronauts who leverage their skills and experiences to make real market impact. If you are passionate about delivering exceptional customer support and technical expertise, we encourage you to apply for this exciting opportunity.



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