Engineering Support Specialist
2 weeks ago
Job Summary:
McKim & Creed is seeking an experienced Engineering Application Support Specialist to join our team. As a key member of our IT department, you will provide technical support for our engineering and geomatics applications, including Civil 3D, Bentley, and Carlson. You will also communicate with users regarding the latest application developments and work with standards development groups to ensure consistency and best practices.
Responsibilities:
- Provide technical support for user requests, including system installations, updates, and service packs.
- Develop automated installation procedures to minimize individual application configuration.
- Communicate with engineering application users about the latest application developments and available training.
- Collaborate with business unit reviewing and developing CAD Standards and Practices.
- Evaluate and improve existing workflows related to engineering applications.
- Collaborate with IT team members on workstation hardware recommendations, configuration, and support.
- Collaborate with IT team members on network design and support.
Requirements:
- Vocational certificate or two-year degree required.
- Knowledge of modern operating systems, including Windows 7 and beyond.
- Strong knowledge with Civil 3D, Bentley OpenRoads / Microstation, and other design software.
- Strong written and verbal communication skills.
- Knowledge of Microsoft Office.
- Experience with PowerShell a plus.
- Ability to research and solve problems.
- Experience providing technical support remotely over the telephone required.
- Experience in packaging applications for electronic software delivery a plus.
- Some overnight travel may be required.
- Must have a valid driver's license and an acceptable motor vehicle record.
What We Offer:
McKim & Creed is an Equal Opportunity and Affirmative Action Employer, and VEVRAA Federal Contractor. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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