Customer Support Manager

4 days ago


Raleigh, North Carolina, United States HealthEdge Full time
Job Title: Customer Support Manager

At HealthEdge, we are seeking a highly skilled and experienced Customer Support Manager to join our team. As a key member of our Customer Operations team, you will be responsible for leading a team of Tier I and Tier II Customer Support Specialists in providing exceptional support to our customers.

Key Responsibilities:
  • Manage daily workflows within the customer support team to ensure efficient and effective support for our customers.
  • Create and track customer support goals to drive continuous improvement.
  • Supervise and mentor a team of Customer Support Specialists to ensure they have the skills and knowledge needed to provide excellent support.
  • Respond to escalated customer inquiries and issues in a timely and professional manner.
  • Collaborate with key customer stakeholders, including Customer Success, Product, and Engineering teams, to ensure seamless support and improve overall customer experience.
Requirements:
  • Bachelor's degree or 5 years of relevant professional experience in Customer Success/Support Operations.
  • Exceptional interpersonal and communication skills, with the ability to work with a range of audiences.
  • Strong technical proficiency with online tools and systems, including Google Suite and CRM systems.
  • Ability to work independently and as part of a team, with excellent time management and organizational skills.
What We Offer:
  • A dynamic and supportive work environment with opportunities for growth and development.
  • A competitive salary and benefits package.
  • The chance to make a meaningful impact on the customer experience and contribute to the success of our digital health management solutions.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a new challenge, please submit your application.



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