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Customer Engagement Specialist

2 months ago

Lansing, Michigan, United States Forman Mills Full time

Position Overview: As a Customer Engagement Specialist at Forman Mills, your primary responsibility will be to ensure a welcoming atmosphere for all patrons entering the store.

Key Responsibilities:

  • Greet all customers as they arrive and guide them to the appropriate sections of the store.
  • Conduct thorough checks of bags to maintain store security and prevent unauthorized items from entering.
  • Maintain constant communication with store management and loss prevention teams via radio.
  • Assist customers with packages by directing them to the designated check areas.
  • Verify the contents of employee purchases against valid receipts to ensure compliance.

Additional Information: This role is essential in fostering a safe and friendly shopping environment for all customers.