Property and Casualty Customer Service Associate
2 weeks ago
Objective:
The role of the Property and Casualty Customer Service Associate is to function as an integral member of the Customer Service Team, delivering exceptional service to clients in a timely and professional manner. This position involves addressing inquiries and resolving issues related to billing accounts and various personal and commercial insurance policies through multiple communication channels including phone, email, and online platforms. The specialist will manage billing adjustments, process payments, and oversee the allocation and invoicing of substantial cash amounts, ensuring accuracy through comprehensive cash accounting reports.
Responsibilities:
The Customer Service Specialist will:
- Enhance knowledge of billing and banking regulations, including smart pay protocols.
- Gain expertise in the 12 key Property/Casualty policy rules, including contract stipulations, endorsements, and exclusions, alongside company-specific procedures.
- Effectively manage telephone inquiries and transactions related to all Property/Casualty products from agents, insured individuals, and lienholders.
- Handle multilingual calls and interpret industry-specific terminology.
- Take ownership of customer complaints and inquiries, ensuring proactive follow-up until resolution.
Qualifications:
Required:
- A high school diploma or equivalent.
- Experience with computer systems and keyboarding.
- Background in telephone and written communication.
- Proven customer service experience.
- Proficiency in Microsoft Office applications.
- Relevant designations such as AINS, ACS, and/or AIS, or actively pursuing them.
- Certification in productivity methodologies or pictorials, or actively pursuing.
- Completion of insurance service training within specified timeframes.
Preferred:
- An associate degree focusing on business administration, insurance management, or finance.
- At least six months of experience in insurance processing.
- One year of experience in a call center environment.
- One year of professional office experience.
- Bilingual capabilities.
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