Current jobs related to Telecommunications Customer Service Specialist - Lansing, Michigan - Michigan Orthopedic Center P C
-
Avaya Telecommunications Specialist
4 days ago
Lansing, Michigan, United States Saxon Global Full timeJob Title: Avaya Telecommunications SpecialistJob Summary:We are seeking an experienced Avaya Telecommunications Specialist to join our team at Saxon Global. The successful candidate will be responsible for providing support for IP Telephony services, including installation, configuration, operation, and maintenance of IP Telephony equipment and systems.Key...
-
Lansing, Michigan, United States blueStone Staffing Solutions Full timeJob DescriptionWe are seeking a seasoned Business Analyst with a background in Network and Telecommunications Services to join our dynamic team at blueStone Staffing Solutions.Key ResponsibilitiesFacilitate client meetings to gather requirements for all IT solutions and identify impacted business processes to determine the best process and IT solution...
-
Business Analyst
3 weeks ago
Lansing, Michigan, United States blueStone Staffing Solutions Full timeBusiness Analyst 5 - Network and Telecommunications ServicesWe are seeking a seasoned Business Analyst with a background in Network and Telecommunications Services to join our dynamic team. As a Business Analyst 5, you will be responsible for receiving, processing, and presenting data related to our weekly Service Requests (Infrastructure Service Requests)....
-
Business Analyst
1 month ago
Lansing, Michigan, United States blueStone Staffing Solutions Full timeBusiness Analyst - Network and Telecommunications ServicesWe are seeking a seasoned Business Analyst with a background in Network and Telecommunications Services to join our dynamic team. As a Business Analyst, you will be responsible for receiving, processing, and presenting data related to our weekly Service Requests (Infrastructure Service Requests). You...
-
Lansing, Michigan, United States blueStone Staffing Solutions Full timeBusiness Analyst for Network and Telecommunications ServicesWe are seeking a seasoned Business Analyst with a background in Network and Telecommunications Services to join our dynamic team. As a Business Analyst, you will be responsible for receiving, processing, and presenting data related to our weekly Service Requests (Infrastructure Service Requests)....
-
Telecommunications Business Analyst
4 weeks ago
Lansing, Michigan, United States A-Line Staffing Solutions Full timeJob Title: Telecommunications Business AnalystJob Summary:A-Line Staffing Solutions is seeking a highly skilled Telecommunications Business Analyst to join our team. As a Telecommunications Business Analyst, you will be responsible for gathering business and technical requirements during client kick-off meetings and consulting with Subject Matter Experts...
-
Business Analyst
4 weeks ago
Lansing, Michigan, United States Digital Technology Solutions Full timeJob Title: Business Analyst (Telecommunications)Digital Technology Solutions is seeking a highly skilled Business Analyst (Telecommunications) to join our team in Lansing, MI.Key Responsibilities:Facilitate meetings with clients to gather requirements for all IT solutions and identify impacted business processes.Obtain and report business and technical...
-
Telecommunications Business Analyst
3 weeks ago
Lansing, Michigan, United States blueStone Staffing Solutions Full timeJob DescriptionWe are seeking a seasoned Business Analyst with a background in Network and Telecommunications Services to join our dynamic team at blueStone Staffing Solutions.Key ResponsibilitiesFacilitate client meetings to gather requirements for all IT solutions and identify impacted business processes to determine the best process and IT solution...
-
Telecommunications Business Analyst
4 weeks ago
Lansing, Michigan, United States A-Line Staffing Solutions Full timeBusiness Analyst V Job DescriptionA-Line Staffing Solutions is seeking a highly skilled Business Analyst V to join our team. As a Business Analyst V, you will play a critical role in receiving, processing, and presenting data and information regarding weekly Infrastructure Service Requests.Key Responsibilities:Facilitate meetings with clients to gather...
-
Customer Service Representative
2 weeks ago
Lansing, Michigan, United States Spherion Full timeCustomer Solutions SpecialistWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Solutions Specialist. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving customer complaints, and maintaining a positive and professional demeanor at all...
-
Customer Service Representative
1 month ago
Lansing, Michigan, United States Rollins Full timeCustomer Service SpecialistAt Rollins, we're committed to helping protect the world where we live, work, and play. As a Customer Service Specialist, you'll play a vital role in delivering exceptional service to our customers.Key Responsibilities:Contact customers to schedule and confirm service appointmentsSchedule appointments for technicians to minimize...
-
Customer Solutions Specialist
3 weeks ago
Lansing, Michigan, United States Spherion Full timeJob Title: Customer Solutions SpecialistWe are seeking a highly skilled and motivated Customer Solutions Specialist to join our team. As a Customer Solutions Specialist, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and...
-
Customer Service Representative
1 week ago
Lansing, Michigan, United States The Kendall Group Full timeAbout The Kendall GroupThe Kendall Group is a 100% employee-owned company with seven divisions and 75+ locations in eleven states. We serve the Electrical, Automation, Pipe, Valve, and Fittings products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. Our employee ownership model is the core of who we are, and we're proud to say that...
-
Customer Service Representative
2 weeks ago
Lansing, Michigan, United States Sparrow Health System Full timeJob SummaryWe are seeking a highly skilled Customer Service Specialist to join our team at Sparrow Health System. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met, and resolving any issues that may arise.Key ResponsibilitiesInteract directly with customers...
-
Telecom Business Analyst
4 days ago
Lansing, Michigan, United States MSys Inc Full timeJob Summary:As an Enterprise Telecommunications Specialist, you will be responsible for receiving, processing, and presenting data and information regarding weekly Service Requests. You will gather business and technical requirements during client kick-off meetings and consult Subject Matter Experts on tasks to complete integrated projects for all...
-
Customer Service Representative
3 weeks ago
Lansing, Michigan, United States The Kendall Group Full timeAbout The Kendall GroupGalloup, a division of The Kendall Group, is seeking a talented and creative individual for the Customer Service Specialist position. As a 100% employee-owned company, we offer a great opportunity for a rewarding career.Why Choose The Kendall Group?We pride ourselves on our employee ownership model, which not only makes you part of the...
-
Customer Service Representative
1 month ago
Lansing, Michigan, United States The Kendall Group Full timeAbout The Kendall GroupThe Kendall Group is a leading provider of electrical, automation, pipe, valve, and fittings products, steam, lighting, industrial controls, and instrumentation industries. As a 100% employee-owned company, we offer a unique opportunity for a rewarding career.Job SummaryWe are seeking a talented and creative individual for the Customer...
-
Customer Service Representative
2 days ago
Lansing, Michigan, United States The Kendall Group Full timeAbout The Kendall GroupThe Kendall Group is a 100% employee-owned company comprised of seven divisions with 75+ locations in eleven states. We serve the Electrical, Automation, Pipe, Valve, and Fittings products, Steam, Lighting, Industrial Controls, and Instrumentation Industries.Why Work at The Kendall Group?Our employee ownership model is the core of who...
-
Customer Service Representative
2 days ago
Lansing, Michigan, United States Spherion Full timeJob SummaryAs a Customer Solutions Specialist at Spherion, you will be responsible for receiving and processing routine customer orders, inquiries, and/or complaints covering items or products ordered. You will maintain an ongoing relationship with selected customers and sales staff, utilizing your knowledge of products and product availability to provide a...
-
Field Service Technician
2 weeks ago
Lansing, Michigan, United States Aventiv Technologies, LLC Full timeJob SummaryWe are seeking a highly skilled Field Service Technician to join our team at Aventiv Technologies, LLC. As a Field Service Technician, you will be responsible for maintaining and repairing telecommunication equipment, associated computers, networking, and electronic equipment. You will also be required to install or assist in installing all...
Telecommunications Customer Service Specialist
2 months ago
The Michigan Orthopedic Center is on the lookout for a dedicated and detail-oriented Telecommunications Customer Service Specialist to join our team in a full-time capacity. Prior experience in a similar role is essential. Within the first 90 days of employment, the selected candidate will be expected to:
Handle incoming calls with a courteous and solution-focused demeanor, managing a significant volume of calls daily.
Perform assigned outbound tasks, which may include follow-ups and referrals.
Surpass patient expectations in every interaction, maintaining an average call duration of 1.5 to 2.5 minutes.
Key responsibilities include, but are not limited to, promptly answering phone calls, directing inquiries to appropriate personnel, scheduling patient appointments, processing referrals, verifying insurance details, and providing support to front office staff. Familiarity with multi-line phone systems, scheduling software, and electronic health records in a healthcare setting is highly desirable. Candidates should possess exceptional customer service abilities, demonstrate effective multitasking skills, and thrive in a collaborative team environment. The ideal candidate will represent our practice in a professional and service-oriented manner, aligning with our mission to provide outstanding care. A passion for telephone communication is a must.
The Michigan Orthopedic Center has been a trusted multi-physician surgical practice in mid-Michigan since 1990, dedicated to delivering high-quality orthopedic care and ensuring a compassionate patient experience. Our fellowship-trained surgeons specialize in addressing complex orthopedic surgical challenges, including joint replacements, foot and ankle surgery, fracture repairs, spinal surgery, and sports medicine.
To express your interest in this opportunity, please submit a cover letter, resume, and salary expectations for consideration.
KEY RESPONSIBILITIES:
- Demonstrate outstanding customer service skills when engaging with patients, staff, and other stakeholders.
- Answer phone calls promptly, route inquiries, and take messages as needed.
- Schedule and register patients efficiently.
- Process referrals and onboard new patients.
- Create and distribute welcome letters to new patients; send electronic invitations for the patient portal.
- Manage incoming faxes by monitoring, filing, and electronically distributing them.
- Scan and index various documents, including patient records.
- Make reminder calls to patients regarding their upcoming appointments.
- Conduct insurance verifications as required.
- Provide backup support for front office personnel.
- Uphold the confidentiality of patient information and respect patients' privacy rights.
- Assist patients with billing inquiries.
- Perform additional related duties as assigned.
Please note that candidates without prior experience in this field will not be considered.
