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Customer Service Collections Specialist
2 months ago
Municipal Collections of America
Full-Time Customer Service Collections Specialist
Position Summary:
Upon successful completion of comprehensive training, your role will involve engaging with individuals responsible for outstanding debts, identifying viable solutions, and establishing payment plans. This position necessitates a high level of comfort and skill in navigating sensitive conversations with individuals in challenging circumstances.
Key Responsibilities:
- Prior experience in Collections, Sales, Retail, or Customer Service is essential.
- A minimum of 6 months of experience using computer applications in a Windows environment is required.
- A high school diploma or GED is mandatory.
- Strong verbal communication skills and the ability to actively listen are crucial.
- Ability to adapt to diverse personality types is necessary.
- Exceptional multitasking skills, with a focus on prioritization and time management.
- Comfortable working in a dynamic, fast-paced environment.
- A genuine passion for assisting individuals by resolving issues and presenting solutions.
Preferred Skills and Qualifications:
· Experience in a call center setting with 100% phone-based interactions.
- Exhibit outstanding communication, negotiation, and decision-making abilities while maintaining engagement with the individual contacted.
- Handle conflict resolution with empathy and professionalism.
- Maintain clear communication while outlining potential consequences for unresolved issues.
- Demonstrate effectiveness in a metrics-driven environment.
- Accurately document each interaction, payment arrangements, and other pertinent information in MCOA's database.
- Ability to work independently as well as collaboratively within a team.
- Adhere to all relevant regulatory and departmental guidelines.
What We Offer:
- A competitive salary along with a comprehensive benefits package, including paid time off, savings programs, and health care options.
- Opportunities for professional development and career advancement.
- A vibrant work environment filled with motivated employees who are well-trained and focused.
- Paid training sessions, both in the classroom and on-the-job, with industry-leading benefits commencing on day one.
- A workplace culture that prioritizes diversity, equity, inclusion, integrity, and teamwork.
MCOA's call center is dedicated to making and receiving calls to individuals with outstanding debts owed to local courts, police departments, and government entities. Our outreach aims to ensure that individuals are informed of their obligations and are provided with the opportunity to resolve their debts voluntarily before any further actions are taken.
