Experience Manager

3 weeks ago

Chicago, Illinois, United States VetJobs Full time
Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers are encouraged to apply.

Role Summary:
The Experience Manager will provide exceptional guest service by communicating with guests prior to arrival, greeting them upon arrival and assisting them throughout their stay. This role provides five-star guest service in a hospitality environment and actively seeks five-star/positive reviews from guests. The Experience Manager will lead the Experience Team and work closely with property team members to ensure they are updated, trained, and ready when residents or guests have questions.

Key Responsibilities:
• Uphold Sentral's standards, best practices, policies and procedures, and value of excellence in customer service
• Handle property assets, guest and resident information in a way that maintains Sentral standards, best practices, and policies and procedures
• Work to organize guest stays to ensure thorough service throughout the guest experience
• Ensure every guest experiences five-star service in a hospitality environment and actively seek five-star/positive reviews from guests; coach Experience Team to do the same
• Set the example for the Experience Associates by projecting an upbeat and positive attitude, warmly acknowledging all residents, guests, and vendors with a smile, greeting them first and conveying a willingness-to-serve attitude
• Assist in development, creation and ongoing improvement of guest communications, Guest Book, Guidebook, and other items to promote guest experience as deemed necessary by Sentral and the General Manager
• Work closely with property team members to ensure that they are updated, trained, and ready when residents or guests have questions
• Lead the Experience Team
• Plan, coordinate and oversee resident and guest events with assistance of Sentral Marketing and Explorer teams
• Oversee each guest experience through tasks including but not limited to ensuring room is inspected and amenity is placed, ensuring Experience Team knows when to expect guest, ensuring guest is having a great stay, ensuring guest departs and housekeeping is aware then re-inspecting the room for either another guest arrival or resident return
• Prior to Head of Housekeeper position starting, manage the relationship with 3rd party housekeeping vendor
• Lead Experience Team on implementing guest experience/events and communications
• Learn and train others on community systems such as Remote Lock, Guesty, Entrata, Slack and Breezeway
• Work closely with the Technology team to oversee hospitality technology implementations onsite
• Assist in developing processes and SOPs for experience and reservations team as appropriate
• Respond to booking inquiries, guest questions, onsite issue resolution and billing questions, and follow up with the guest to ensure satisfaction
• Collaborate with Revenue Management team to ensure rate adjustments will help maximize booking revenue

Requirements:
• Bachelor's degree in hospitality management preferred
• Experience in hospitality (hotels and resorts, private luxury clubs, travel management, etc.)
• Strong customer service track record that demonstrates an ability to make people feel cared for and supported even under stressful circumstances
• Exceptional interpersonal and self-awareness skills, including active listening skills
• Proficient with communication technology and quick learner of new software
• Excellent written and verbal communication skills
• Demonstrated enthusiasm for creating inclusive and respectful workplaces
• Unquestioned integrity with the ability to manage confidential information and sensitive situations with the highest level of discretion and judgment
• Ability to work a flexible schedule, including evenings and weekends

Benefits:
We are committed to providing comprehensive healthcare plans (medical, dental, vision, and other benefit options) to our team members and their families. Sentral fosters a flexible work lifestyle by offering paid time off, paid holidays, & volunteer hours to all full-time team members. We offer extensive learning and development opportunities to support growth.

  • Digital Experience Director

    4 weeks ago

    Chicago, Illinois, United States Office of Experience Full time

    About OXThe Office of Experience (OX) is a full-service digital agency that helps companies excel at every moment of interface they have with their customers. Our human-centered philosophy and multidisciplinary approach integrate strategy, design, and technology to help organizations reinvent their business and rapidly bring new experiences, products, and...

  • Customer Experience Manager

    4 weeks ago

    Chicago, Illinois, United States Onin Staffing Full time

    As a key player in driving customer satisfaction and business growth, you will be at the forefront of ensuring our clients' needs are met efficiently and effectively.As a strategic thinker with a knack for managing relationships and driving results, especially within the mobile/electronics industry, you will be responsible for:Customer Relationship...

  • Customer Experience Manager

    1 week ago

    Chicago, Illinois, United States Arby's - DRM, Inc. Full time

    Job DescriptionAs a Customer Experience Manager at Arby's - DRM, Inc., you will lead and inspire a team to provide exceptional customer service, exceeding expectations.Key Responsibilities:Lead by example, demonstrating commitment to customer service and team excellence.Provide coaching and feedback to team members to improve performance and achieve...

  • Customer Experience Transformation Manager

    3 weeks ago

    Chicago, Illinois, United States USG Full time

    Customer Experience Transformation ManagerUSG is a leading manufacturer of innovative building products and solutions. We are committed to delivering a seamless experience for our customers and improving our company's performance.This role will support the implementation of our multi-year customer experience transformation roadmap, working across...

  • Project Manager for Brand Experiences

    4 weeks ago

    Chicago, Illinois, United States Brainlab Full time

    Job DescriptionWe are seeking a skilled Project Manager for Brand Experiences to spearhead the meticulous planning, execution, and post-event evaluation of regional and international tradeshows, alongside other strategic projects.Serving as the primary Brand Representative at our Marketing and Brand Experience Office, you will demonstrate exceptional service...

  • Senior Product Manager for Digital Experience

    4 weeks ago

    Chicago, Illinois, United States TAG - The Aspen Group Full time

    Transforming Healthcare through Digital InnovationThe Aspen Group (TAG) is a leading retail healthcare business support organization, empowering 15,000 healthcare professionals and team members across 46 states. As a Senior Product Manager for Digital Experience, you will play a critical role in driving new product development for WellNow's digital customer...

  • Digital Experience Cloud Senior Manager

    4 weeks ago

    Chicago, Illinois, United States Varite Full time

    Senior Customer Success ManagerVarite is reinventing how brands succeed by changing the world through digital experiences. We are hiring a Senior Customer Success Manager to join our Digital Experience Cloud team.The ChallengeClient Customer Success needs to lead the post-sales customer experience, driving adoption and value for our customers. In this role,...

  • Senior Product Manager

    1 month ago

    Chicago, Illinois, United States NinjaTrader Full time

    Product Manager - Trading PlatformNinjaTrader is seeking a seasoned Product Manager to lead the development of our flagship trading platform and experience across mobile and web. As a key member of our Product & Design organization, you will drive growth and engagement by launching innovative trading features that leverage our rich data and customer...

  • Principal Product Manager

    4 weeks ago

    Chicago, Illinois, United States Amazon Full time

    We are seeking a Principal Product Manager to develop and launch science-driven products and programs that improve employee experience for over 1.5 million Amazonians worldwide.The products our team is developing improve all aspects of work for employees and managers, including benefits, compensation, recruiting, voice of employee, management, and culture.We...

  • Data Management Specialist, People Experience

    4 weeks ago

    Chicago, Illinois, United States AbbVie Full time

    Job DescriptionThe Data Management Specialist plays a crucial role in supporting Workday and/or SAP processes, ensuring the accuracy and quality of employee record management, reporting, and data integration. This position requires collaboration with internal and external stakeholders to align with the global operating model and maintain compliance with...

  • Product Management Associate Experience Manager Digital Workspace

    4 weeks ago

    Chicago, Illinois, United States Capital One Full time

    Capital One is a high-tech company, a scientific laboratory, and a nationally recognized brand all in one reaching tens of millions of consumers. We are a passionate and entrepreneurial team embracing bold ideas, fostering collaboration and delivering great experiences for our customers.As a Manager on the Associate Experience product team, you will embark...

  • Senior Product Manager

    4 weeks ago

    Chicago, Illinois, United States CSG Full time

    Job Summary:CSG is seeking a Senior Product Manager to lead the development of our customer experience solutions. The ideal candidate will have a strong background in product management, with experience in SaaS products and journey orchestration platforms.Key Responsibilities:Develop business cases and collect requirements for new product solutionsWork with...

  • Customer Service Representative

    4 weeks ago

    Chicago, Illinois, United States EXPERIENCE GROUP INC Full time

    About The Experience Group:We are a dynamic company that specializes in transforming real estate assets to meet the demands of modern audiences, elevating their purpose and profitability.We cater to property ownership across various sectors, including Office, Retail, Hotel, Event Venue, and Multi-Family spaces.Our innovative cultural programming and astute...

  • Senior Product Manager

    4 weeks ago

    Chicago, Illinois, United States CSG Full time

    Job Summary:CSG is seeking a Senior Product Manager to lead the development of our customer experience solutions. The ideal candidate will have a strong background in product management, with experience in SaaS products and a passion for innovation.Key Responsibilities:Develop business cases and collect requirements for new product solutionsWork with...

  • Rooms Operations Manager

    4 weeks ago

    Chicago, Illinois, United States Marriott International Full time

    Company OverviewAt Marriott International, we are committed to delivering exceptional guest experiences and exceeding our guests' expectations. As a Rooms Operations Manager, you will play a critical role in supporting the day-to-day activities of our Rooms Operations team, ensuring seamless guest arrivals and departures, and maintaining the highest...

  • Lifecycle Marketing Manager

    1 month ago

    Chicago, Illinois, United States Vivid Seats Full time

    About the RoleVivid Seats is seeking a highly skilled Lifecycle Marketing Manager to join our team in Chicago, IL. As a key member of our Product and Marketing team, you will play a critical role in shaping our marketing programs and strategy to connect fans with unforgettable experiences.As a Lifecycle Marketing Manager, you will leverage your expertise in...

  • Websites User Experience Manager

    4 weeks ago

    Chicago, Illinois, United States Blue Cross and Blue Shield Association Full time

    Job SummaryThis role oversees the design, development, administration, and optimization of Blue Cross Blue Shield Association's web properties. The ideal candidate will have a strong understanding of user experience principles and be able to collaborate effectively with business stakeholders, designers, IT partners, developers, and content creators.Key...

  • Senior Manager Experience Design Lead

    4 weeks ago

    Chicago, Illinois, United States Ahold Delhaize Full time

    About the RoleWe are seeking a seasoned Senior Manager of Experience Design to join our AD USA Experience Design leadership team. This role combines leadership responsibilities with hands-on design work, ensuring your product portfolio delivers on desired outcomes and at a high standard of quality.Key ResponsibilitiesLead, coach, develop, and inspire a team...

  • College Tours Coordinator

    1 month ago

    Chicago, Illinois, United States College Mentoring Experience Full time

    Job Title: College Tours CoordinatorCollege Mentoring Experience is seeking a highly motivated and organized College Tours Coordinator to join our team. As a key member of our staff, you will be responsible for organizing and facilitating local and national college campus tours and visits for program and community youth.Responsibilities:Develop and maintain...

  • Software Product Manager

    4 weeks ago

    Chicago, Illinois, United States Lenovo Full time

    About the RoleWe are seeking a talented Software Product Manager to join our Motorola Business Group in Chicago, Illinois. As a key member of our team, you will be responsible for leading the development of AI-driven consumer solutions that transform the smartphone experience.Key ResponsibilitiesServe as a Product Management focal point when working with...