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Customer Success Manager

2 months ago

Oak Brook, Illinois, United States Chamberlain Group Full time
Job Title: Customer Success Manager

Chamberlain Group is a global leader in access solutions, with top brands found in millions of homes, businesses, and communities worldwide. We're seeking a Customer Success Manager to join our sales function and drive customer transition from sales prospects to active myQ Business users.

Key Responsibilities:
  • Manage customer transition from sales prospects to active myQ Business users
  • Define, develop, implement, and maintain the onboarding process for new myQ Business customers
  • Partner cross-functionally to ensure long-term success and scalability of the Customer Onboarding process
  • Develop deep knowledge of customers, communities, and facilities to expand service offerings and proposals
  • Manage data gathering and documentation requirements across multiple functions
  • Capture direct feedback from new accounts and develop real-time customer insights
Requirements:
  • Bachelor's Degree
  • 7+ years in a customer-facing role
  • Experience with contract negotiations
  • Experience leading process improvement projects
  • High sense of urgency and strong customer advocacy skills

Chamberlain Group is an Equal Opportunity Employer and encourages people of all backgrounds to apply. We're committed to fostering an environment where people of all lived experiences feel welcome.