Front Desk Supervisor
4 weeks ago
The Front Desk Supervisor is a key member of the hotel team, responsible for providing exceptional guest service and ensuring the smooth operation of the front desk. This role requires a high level of attention to detail, excellent communication skills, and the ability to work well under pressure.
Responsibilities- Assist the Front Desk Manager in overseeing the front desk operations, including checking in and out guests, handling guest requests, and resolving any issues that may arise.
- Provide exceptional guest service, ensuring that all guests feel welcome and valued.
- Manage the front desk team, including training, coaching, and evaluating team members.
- Monitor and maintain the front desk area, ensuring that it is clean, organized, and well-stocked.
- Process guest payments, handle cash and credit transactions, and maintain accurate records.
- Collaborate with other hotel departments, such as housekeeping and food and beverage, to ensure seamless guest experiences.
- Stay up-to-date on hotel policies, procedures, and services, and communicate this information to guests and team members as needed.
- High school diploma or equivalent required; college coursework in hospitality or a related field preferred.
- At least 2-3 years of experience in a hotel or related field, with a focus on front desk operations.
- Excellent communication and interpersonal skills, with the ability to work well with guests, team members, and other hotel departments.
- Ability to work in a fast-paced environment, with a high level of attention to detail and accuracy.
- Basic math skills and ability to handle cash and credit transactions.
- Ability to lift up to 25 pounds and stand for long periods of time.
Aimbridge Hospitality offers a competitive benefits package, including medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, and an employee assistance program.
Apply now to join our team and take the first step towards a rewarding career in hospitality
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