Assistant Manager
6 days ago
Job Summary:
Cold Stone Creamery is seeking a highly skilled and experienced Assistant Manager to join our team. As a key member of our management team, you will be responsible for leading and developing a high-performing team of employees and team leaders.
Key Responsibilities:
- Train and coach employees and team leaders to ensure they have the skills and knowledge needed to provide exceptional customer service and achieve sales goals.
- Delegate tasks and responsibilities to team members and provide regular feedback and coaching to ensure they are meeting expectations.
- Hold team members accountable for their performance and provide support and guidance as needed.
- Ensure that team members are providing fast and friendly service to customers, and that sales goals are being met.
- Staff and schedule employees to control labor costs and ensure that the store is adequately staffed during peak periods.
- Ensure that cash handling procedures are being followed and that inventory levels are being managed effectively.
- Work closely with the store manager to develop and implement strategies to improve sales and customer satisfaction.
Requirements:
- 2+ years of experience in a management role, preferably in the food service industry.
- Proven track record of success in leading and developing high-performing teams.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing circumstances.
- High school diploma or equivalent required; bachelor's degree preferred.
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