Assistant Manager

6 days ago


Fremont, California, United States Cold Stone Creamery Full time

Job Summary:

Cold Stone Creamery is seeking a highly skilled and experienced Assistant Manager to join our team. As a key member of our management team, you will be responsible for leading and developing a high-performing team of employees and team leaders.

Key Responsibilities:

  • Train and coach employees and team leaders to ensure they have the skills and knowledge needed to provide exceptional customer service and achieve sales goals.
  • Delegate tasks and responsibilities to team members and provide regular feedback and coaching to ensure they are meeting expectations.
  • Hold team members accountable for their performance and provide support and guidance as needed.
  • Ensure that team members are providing fast and friendly service to customers, and that sales goals are being met.
  • Staff and schedule employees to control labor costs and ensure that the store is adequately staffed during peak periods.
  • Ensure that cash handling procedures are being followed and that inventory levels are being managed effectively.
  • Work closely with the store manager to develop and implement strategies to improve sales and customer satisfaction.

Requirements:

  • 2+ years of experience in a management role, preferably in the food service industry.
  • Proven track record of success in leading and developing high-performing teams.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing circumstances.
  • High school diploma or equivalent required; bachelor's degree preferred.


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