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Assistant Service Manager

2 months ago

Fremont, California, United States Hy-Vee, Inc. Full time

Position Overview

Job Title: Second Service Manager

Department: Grocery

FLSA : Non-Exempt

General Purpose

The Second Service Manager is responsible for delivering prompt, efficient, and friendly customer service while overseeing the operations of the sales floor. This role is essential in maintaining a positive shopping environment and ensuring customer satisfaction.

Key Competencies

  • Collaborative Partnerships
  • Growth-Oriented Mindset
  • Results-Driven Approach
  • Customer-Centric Focus
  • Professional Conduct

Reporting Structure

This position reports to the District Store Director, Store Manager, and Assistant Managers of Store Operations, Perishables, and Health Wellness Home. It oversees all positions except department heads.

Primary Responsibilities

  • Foster a welcoming atmosphere by promoting teamwork and a positive attitude among staff.
  • Encourage employees to engage with customers, providing courteous and efficient service.
  • Supervise sales floor operations and the technology required for effective customer service.
  • Exhibit care and patience in all customer interactions, treating them as the top priority.
  • Greet customers warmly and make an effort to remember their names.
  • Assist customers by guiding them to products, handling heavy items, and addressing their needs.
  • Provide prompt telephone service to customers, ensuring a friendly and helpful interaction.
  • Train staff on store policies and operational procedures.
  • Address customer issues and ensure consistent service quality throughout the store.
  • Maintain cleanliness and sanitation standards across the store.
  • Manage inventory by ordering merchandise and verifying deliveries.
  • Participate in the recruitment and selection of new employees.
  • Ensure compliance with company policies and procedures.
  • Handle cash management and register accountability.
  • Inspect merchandise for accurate pricing and display.
  • Uphold personal hygiene and dress standards in accordance with company guidelines.
  • Report to work as scheduled and on time.

Secondary Responsibilities

  • Assess employee motivation and create a supportive work environment.
  • Suggest improvements based on observations of staff and customer interactions.
  • Assist in the design and construction of product displays.
  • Engage in ongoing education through industry publications.
  • Recommend cost-saving initiatives.
  • Adjust employee schedules as necessary.
  • Process merchandise sales and inter-store transfers.
  • Manage cash register operations.
  • Reset product placements as needed.
  • Perform additional duties as required.

Supervisory Duties

  • Assign and review work, maintaining operational standards.
  • Participate in employee selection and address performance issues.
  • Recommend employee transfers, promotions, and disciplinary actions.

Required Skills and Abilities

  • Ability to solve practical problems with various variables.
  • Proficient in basic arithmetic calculations.
  • Capable of conducting interviews and guiding individuals.

Education and Experience

High school diploma or one year of relevant experience.

Physical Requirements

  • Ability to perform medium work, lifting up to 50 pounds occasionally.
  • Visual acuity for tasks requiring depth perception and color recognition.
  • Capability to perform various physical activities including standing, walking, and lifting.

Working Environment

This role involves exposure to dust, noise, and temperature variations, and requires awareness of potential hazards.

Equipment Utilized

Tools include pallet jacks, cash registers, and various office equipment.

Interactions

Daily interactions with customers, employees, and vendors, along with occasional regulatory agency contact.

Confidentiality

Access to sensitive information including pricing and sales reports.

Are you ready to smile,