Patient Access Representative
1 week ago
Job Summary:
We are seeking a highly skilled and detail-oriented Patient Access Specialist to join our team at Ensemble Health Partners. As a Patient Access Specialist, you will be responsible for performing admitting duties for all patients admitted for services at the hospital.
Key Responsibilities:
- Assign accurate Medical Record Numbers (MRNs) and complete medical necessity/compliance checks.
- Provide proper patient instructions, collect insurance information, and process physician orders.
- Utilize an overlay tool to ensure accurate and efficient patient registration.
- Provide excellent customer service as measured by Press Ganey.
- Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls.
- Adhere to policies and provide excellent customer service in interactions with patients and staff.
- Meet point of service goals as assigned.
- Conduct audits of accounts and ensure accuracy and timeliness of forms.
- Pre-register patient accounts prior to patient visits, including inbound and outbound calling to obtain demographic and insurance information.
- Explain general consent for treatment forms to patients/guarantors/legal guardians, obtain necessary signatures, and witness names.
- Review eligibility responses in insurance verification systems and select applicable insurance plan codes.
- Accurately screen medical necessity using the Advanced Beneficiary Notice (ABN) software and distribute ABNs as necessary.
Requirements:
- 1+ years of customer service experience.
- High School Diploma/GED required.
- Certified Registration Coordinator (CRCR) certification required within 6 months of hire.
About Ensemble Health Partners:
We are a leading provider of technology-enabled revenue cycle management solutions for health systems. Our mission is to empower our people to challenge the status quo and make a meaningful difference in the lives of our patients and communities. We offer a comprehensive benefits package, opportunities for growth and development, and a culture that values collaboration, innovation, and excellence.
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