Strategic Technical Account Manager

6 days ago

San Diego, California, United States Nihon Kohden Full time
Job Description

Job Summary:

The Strategic Technical Account Manager will be responsible for owning an assigned client relationship from a technical services perspective post installation. This role will serve as the primary point of contact for assigned accounts as a service-focused technical representative.

Key Responsibilities:

  • Proactively manage the client relationship from a services and support delivery perspective ensuring client satisfaction.
  • Lead and hands-on onsite support activities related to troubleshooting and resolution of issues on behalf of their assigned client.
  • Coordinate with internal teams to ensure successful completion of support tasks and activities related to reported issues or processes in support of their assigned clients.
  • Ability to effectively participate and technically advise multiple complex patient monitoring teams.
  • Adhere to all company policies, procedures, and business ethics codes.

Requirements:

  • Bachelor's degree in engineering or related discipline; relevant education and experience accepted in lieu of degree.
  • Network certification (e.g., Cisco) preferred.
  • Solutions Architect certification (e.g., AWS) preferred.
  • 5+ years of experience in networking, network design, and network issue troubleshooting.
  • Enterprise software development experience.
  • Client relationship management experience.
  • Service project management experience.
  • Previous experience as a software engineer, service manager, or solutions architect preferred.
  • A high degree of experience in a high-touch customer-focused technical organization.

Competencies:

  • Strong technical knowledge of products and systems.
  • Proficient with Microsoft Office suite, and other relevant programs pertaining to products.
  • Strong analytical and problem-solving skills.
  • Ability to make and commit to appropriate decisions in a timely manner.
  • Excellent verbal and written communication skills.
  • Excellent planning and organizational skills.
  • Excellent conflict management skills.
  • Ability to work cohesively with various specialties including construction, IT, electrical, and similar.
  • Must be able to communicate verbally and in writing, and to receive and understand verbal and written instructions in English.

Compensation and Benefits:

The anticipated range for this position is $96,000 to $142,000. Actual placement within the range is dependent on multiple factors, including but not limited to skills, education, experience, and location.

Working Conditions:

The regular hours for this full-time position are 8:00 a.m. to 5:00 p.m., Monday-Friday, unless otherwise stated by the department manager. Holiday, weekend, and evening work hours may be required. Regular hours may vary due to the needs of the organization or department and are subject to change at any time at the Company's discretion.

Physical Demands:

Generally, may require some reaching, bending, stooping, squatting, crawling, kneeling, pushing, pulling, lifting, carrying up to 20 pounds, finger dexterity, repetitive motions, standing, walking, sitting, hearing, visual acuity, and color vision.

Travel Requirements:

Approximately 80%.

Location:

Must be local to the San Diego, CA area.

Access to Customer Sites:

It is an essential function of this position to perform duties in healthcare facilities, and to achieve the necessary vendor credentialing. As part of this process, it is typically required to provide proof of vaccinations (including for COVID-19), and related personal medical information, and to comply with other criteria as needed to be able to work at customer sites.

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