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Cloud Technical Account Manager, ES
2 months ago
Job Summary: We are seeking a highly skilled Cloud Technical Account Manager to join our team at Amazon. As a Cloud Technical Account Manager, you will be responsible for driving revenue, adoption, and growth from large and fast-growing small- and mid-market accounts to enterprise-level customers.
About the Role: The Cloud Technical Account Manager will interact with leading companies and believe that world-class support is critical to customer success. You will work with a global list of customers that are building mission-critical applications on top of AWS services.
Key Responsibilities:
- Support customers of all industries and sizes gain the best value and service from AWS.
- Work proactively to help craft and execute strategies to drive our customers' adoption and use of AWS services.
- Provide advocacy and strategic technical guidance to help plan and build solutions using best practices.
- Keep your customers' AWS environments operationally healthy and resilient.
- Develop close relationships with customers to understand their business/operational needs and technical challenges.
Requirements:
- Bachelor's Degree in Computer Science, Math, or related discipline, and 2+ years of equivalent work experience or 4+ years of related work experience.
- 2+ years of technical engineering experience.
- Experience in Information Technology operations.
- Understanding of the AWS Well-Architected Framework pillars and ability to properly apply them to existing or new customer architecture, implementations, and/or solutions.
- Internal enterprise or external customer-facing experience as a technical lead.
- Professional oral and written communication skills, presenting to an audience containing one or more executive team member(s).
- Development in a distributed systems environment.
- Experience in a 24x7 operational services or support environment.
- Experience with AWS services and/or other cloud offerings.
- Experience applying technical or operational expertise to identify, balance trade-offs, and solve difficult challenges.
About Amazon: Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
