Client Support Specialist
1 week ago
Position: Customer Support Analyst
Location: Reston, VA
Security Clearance: TS/SCI CI Poly
On-Site Requirement: Yes
About the Role:
At E-volve Technology Systems, Inc., we are seeking a dedicated Customer Support Analyst to enhance our operational capabilities. This role involves delivering expert support and analysis within a federal help desk framework, necessitating close collaboration with both government and contractor personnel.
Key Responsibilities:
- Provide prompt on-site assistance to clients
- Facilitate end-user support and coordinate with management on system-related inquiries
- Ensure efficient transaction processing
- Develop and troubleshoot SQL queries
- Exhibit proficiency in federal acquisition procedures
- Work in tandem with the program management office
- Assist with monthly account reconciliations
- Contribute to the formulation of Standard Operating Procedures (SOPs)
- Support training sessions for users of financial systems
- Identify and resolve intricate issues effectively
- Monitor system performance and implement enhancements
- Conduct root cause analyses for recurring challenges
- Document support activities for future reference
- Collaborate with vendors and contractors regarding technical issues
- Act as an intermediary between technical teams and end-users
Qualifications:
- U.S. citizenship required
- Current TS/SCI security clearance
- Current CI Polygraph or eligibility to obtain CI Polygraph
- Experience in Service Desk support
- Ability to excel in a dynamic environment
- Outstanding customer service and communication skills
- Capability to lead testing initiatives for software releases
Preferred Qualifications:
- Previous experience as a Budget Analyst in federal systems
- Familiarity with PeopleSoft Financials or similar Government Financial Accounting Systems
- Understanding of Defense Travel transaction processes
E-volve Technology Systems, Inc. is committed to providing exceptional support services in Mission Operations, Information Technology Management, and Intelligence Analysis for National Security and Federal Government programs. We uphold equal employment opportunities for all employees and applicants.
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