Overnight Hotel Auditor

1 week ago


Pagosa Springs, Colorado, United States The Springs Resort Full time

Job Type

Full-time, Part-time

Position Overview

The Overnight Hotel Auditor plays a crucial role in ensuring the financial integrity of hotel operations during the night shift. This position involves reconciling all financial transactions, preparing management reports, and verifying the accuracy of guest billing and city ledger entries. The auditor will also handle guest service responsibilities as needed, including check-ins, check-outs, and managing reservations.

Key Responsibilities:

  • Reconcile all hotel cashier transactions and ensure accuracy in financial reporting.
  • Compile and organize management reports promptly.
  • Communicate effectively with management regarding any concerns or issues.
  • Perform guest service agent duties, including check-in and check-out processes.

Qualifications:
  • High School diploma or equivalent required; one year of experience in a hotel or related field preferred.
  • Experience in guest services is advantageous.
  • Proficient computer skills are necessary.

Physical Requirements:
  • Ability to work flexible and extended hours as needed.
  • Occasional lifting of up to 10 pounds may be required.
  • Must be available for late or overnight shifts.

General Expectations:
  • Maintain a friendly and welcoming demeanor at all times.
  • Communicate effectively with guests and staff in a courteous manner.
  • Demonstrate strong listening skills to address concerns raised by guests and employees.
  • Manage multiple tasks efficiently while meeting deadlines.
  • Attend all required meetings and training sessions.
  • Adhere to grooming standards and wear the appropriate uniform.
  • Ensure compliance with safety and operational standards.
  • Proactively identify and resolve potential issues.
  • Maintain confidentiality of sensitive information.
  • Show initiative in anticipating guest needs.
  • Perform additional duties as assigned by management.

Fundamental Requirements:
  • Ability to work with financial data and perform basic arithmetic functions.
  • Willingness to cross-train in other hotel-related areas.
  • Prioritize tasks effectively to meet operational deadlines.
  • Provide guest services as required, including handling reservations and inquiries.
  • Audit and reconcile financial reports accurately.
  • Prepare and distribute daily and monthly financial reports as needed.
  • Ensure overall guest satisfaction through attentive service.


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