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Night Service Representative

2 months ago


Colorado Springs, Colorado, United States Extended Stay America Full time
Job Summary

We are seeking a highly skilled and customer-focused Night Service Representative to join our team at Extended Stay America. As a Night Service Representative, you will be responsible for providing exceptional customer service to our guests during overnight hours, ensuring a seamless and enjoyable stay.

Key Responsibilities
  • Respond to guest requests and resolve issues in a timely and professional manner.
  • Manage hotel keys and access, ensuring secure and efficient operations.
  • Process guest check-ins and check-outs, including room assignments and key distribution.
  • Provide information and directions to guests regarding hotel amenities, services, and local attractions.
  • Perform bookkeeping activities, such as logging events and running reports.
  • Maintain proficiency in hotel computer systems and software.
  • Respond to emergency situations and communicate with first responders as needed.
Requirements
  • Ability to read and interpret documents, including safety rules and operating instructions.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Basic computer skills and knowledge of Microsoft Office Suite.
  • Ability to work a flexible schedule, including overnight hours.
Benefits
  • Competitive hourly rate.
  • Opportunity to work for a leading hospitality company.
  • Professional development and growth opportunities.
  • Discounts on hotel stays and other company services.