Night Auditor
5 days ago
The Night Auditor is a critical member of the hotel team, responsible for ensuring the accuracy of financial transactions and providing exceptional guest service during the overnight shift.
Key Responsibilities- Financial Management: Balance and audit room revenue, food and beverage revenue, and telephone revenue for accuracy; assist in the preparation of all reports relevant to daily revenues.
- Guest Service: Register guests, issue room keys, and provide information on hotel services, room location, and Travel Pass rewards program. Answer phones in a prompt and courteous manner.
- Accounting and Reporting: Complete and transmit daily management/accounting reports with any supporting documentation, ensuring the accurate accounting of hotel revenues and expenses.
- Laundry and Housekeeping: Assist in the washing, drying, and folding of hotel laundry.
- Security and Communication: Act as the security point of contact during various times in the shift and communicate with the Operations Manager to resolve accounting discrepancies and to request or provide information.
- Revenue Generation: May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue.
- Teamwork and Quality Service: Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
- Education: High School diploma or equivalent required.
- Experience: One year of previous hotel experience preferred.
- Skills: Reading and writing skills are utilized when compiling department records, guest registration and reservation information. Ability to speak, read, and write fluent English; other languages beneficial. Professional verbal and written communication skills. Mathematical skills, including basic math, percentages, and variances preferred. Problem solving, reasoning, motivating, organizational and training abilities preferred.
- Certifications: Will be required to obtain a ServSafe certification. May be required to obtain a TIPS certification.
- Medical, Dental, and Vision Insurance
- Health Savings Account with Company Match
- 401(k) Retirement Plan with Company Match
- Paid Vacation and Sick Days
- Sonesta Hotel Discounts
- Educational Assistance
- Paid Parental Leave
- Company Paid Life Insurance
- Company Paid Short Term and Long Term Disability Insurance
- Various Employee Perks and Discounts
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