Retail Operations Manager

1 week ago

Duluth, Minnesota, United States Goodwill Industries Vocational Enterprises Inc Full time
Job Overview

Position: Store Manager

Employment Type: Full-Time (40 hours per week)

Annual Salary: $40,000

Goodwill Industries is a nonprofit organization dedicated to enhancing lives through education and employment opportunities. We strive to empower individuals facing barriers to employment by providing essential training and support services. Our mission is sustained through the sale of donated goods in our retail locations and online platforms. Our dedicated team of nearly 300 employees in Northern MN & WI collaborates to uplift our community.

We offer diverse career pathways, ranging from entry-level positions to management roles across various sectors including retail, transportation, and administrative services. By becoming part of Goodwill, you can significantly impact your community while developing your career.

Why Choose Goodwill?

  • Attractive compensation and benefits package
  • Flexible scheduling to support work-life balance
  • Incentive bonuses
  • Retirement planning with company match (up to 6%)
  • Employee Assistance Program offering various support services
  • Opportunity to make a meaningful difference in people's lives
  • Critical illness and accident insurance options
  • Complimentary basic life insurance with additional coverage options available
  • A workplace culture grounded in our core values: Trust, Respect, Dedication, Responsibility, and Innovation
  • Career development and support
Position Summary

The Store Manager oversees the daily operations of the retail location, ensuring effective management of staff and resources, exceptional customer service, and optimal merchandising practices.

Key Responsibilities
  • Manage all store operations, including staff supervision, policy enforcement, customer relations, and sales management.
  • Ensure the retail environment is clean, organized, and well-stocked, enhancing sales through effective merchandising strategies.
  • Oversee production processes, scheduling staff, and monitoring performance to meet production goals.
  • Maintain high standards of customer service in all areas of the store.
  • Manage inventory flow, ensuring timely restocking and adherence to rotation schedules.
  • Implement fair personnel practices in recruitment, training, and performance management.
  • Ensure adequate staffing levels and timely filling of vacancies.
  • Handle administrative tasks including reporting, inventory management, and scheduling.
  • Supervise cash handling procedures and maintain accurate financial records.
  • Conduct orientation and training for new employees, ensuring compliance with policies.
  • Communicate effectively with team members and management.
Qualifications
  • Strong verbal and written communication skills
  • Proficient in Microsoft Office Suite
  • Detail-oriented and organized
  • Able to multitask and perform under pressure
  • Demonstrated leadership abilities
  • Excellent customer service skills
  • Understanding of retail operations and policies
  • Confidentiality in handling sensitive information
  • Minimum of two years of supervisory experience
  • Availability for closing shifts and weekends
  • Successful completion of a background check
Education and Experience
  • High school diploma or GED
  • Preferred vocational or business training
  • Minimum of two years of management experience in a retail environment
Physical Requirements

This position requires the ability to stand for extended periods, perform medium lifting (up to 50 pounds), and engage in various physical activities throughout the workday.

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